Laura Lowe Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Worked with a dynamic team to lead tech modernization projects impacting Operations. Focus on new platform enablement affecting all capabilities and bank processes. Salesforce and FIS integration.

United States

Performed end-to-end impact analysis on Operations Modernization in preparation for integration of new systems. Developed business analyst training process. Tested new technology releases in partnership with risk, legal and compliance partners.

Greater Pittsburgh Area

Created UAT testing and post-production validation approach. Supported three Agile crews in technology space as an end-to-end tester across all mobile and customer service platforms.Mentored and trained team of analysts. Worked in partnership with risk, compliance, and legal. Presented technology demos with key stakeholders.

Greater Pittsburgh Area

Served as a Business Analyst in Analytics and an Operations Supervisor within PNC Customer Information management. Developed skills in SQL, Tableau and Teradata.Earned yellow belt in lean Six Sigma. Built reports to track and drive processes impacting thousands of employees across markets. Standardized operations department processes.

Greater Pittsburgh Area

Trained call center employees on complex call situations that involved higher risk or required research.Presented best practices to new hires.

Greater Pittsburgh Area

Handled customer concerns in Spanish and English. Handled questions and performed maintenance on accounts. Additional specialized training in online banking and loans.

Greater Pittsburgh Area

Teacher's Assistant for Psychology of Social Engagement, a service-learning class. Created class materials and engaged students throughout the project. Assisted and supervised students for psychological interviews. Served as the liaison and secretary with for Focus Pittsburgh's Entrepreneurship development program.

Recruited new students and managed social media for Duquesne's college of liberal arts. Planned recruitment events, presented at events, implemented strategies to engage students and parents.Lead workshops for student volunteer writers on covering events, blogging and managing social media accounts.

Elwood City

Camp Counselor for 8-9 year old girls at Camp Allegheny in Elwood City. Supervised campers through athletics, music, worship, social activities, hiking and camping out. Designed and taught Ecology and Growing Wild clubs. Served as a co-instructor for Softball, trailblazing, and Voice for campers of all age groups.

Create a research project on electric skin conductance. We designed a research project that used what we learned and EDA wristbands to measure subject’s fear response to a film, and contrasted this with periods of meditation and concentrated mental activity. We measured subjects' responses within the research lab and presented our findings at Duquesne's.

Camp counselor for high school girls doing service at Mt. Alvernia monastery's summer camp. Chaperoned campers through art, interpersonal and environmental service activities.

Designed the logo, sales and promotional materials for Bigelow Conference and Reception center. Planned weddings, confirmations, and medical conferences. Facilitated events