Laura Lyons Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

EFS Operations & Enablement

Calgary, Alberta, Canada

• Performed a variety of administrative and clerical office support activities for multiple staff, ensuring timely adherence to deadlines to maintain an efficient operational workflow.• Prepared and modified letters, client proposals, reports, PowerPoint presentations, and Word documents.• Assisted in the preparation and template creation of regularly scheduled reports.• Created, maintained, and updated Excel spreadsheets to allow for easily accessible information.• Recorded minutes at various meetings and distributed and/or archived them accordingly.• Coordinated and scheduled internal and external meetings, appointments, and travel arrangements.• Managed multiple Partners, high-volume calendars, while successfully navigating overlapping commitments.• Maximized the value of Partners' time by proactively taking accountability for all administrative matters.• Collected expense reports and performed detailed data entry and processing for multiple team members.• Operated with a large degree of autonomy and independently completed high-quality work to meet established goals.• Maintained contract management and WIP tracking and reporting.• Developed a thorough understanding of internal programs and processes, and then took on the role of training all new hires on these programs to support their professional development.• Contributed to the development of new ideas and approaches to improve the current work processes.• Managed and developed multiple MS Teams sites to coordinate communications and meetings.

Calgary, Alberta, Canada

• Used regular updates and company communication channels to keep all staff updated on corporate objectives• Partnered with teams to establish efficient workflow processes, eliminate time conflicts, and improve service delivery• Coordinated and scheduled work orders, general updates, service calls, and office meetings• Utilized Jobber software to monitor business/construction projects and revenue to determine areas of improvement• Maintained the highest level of confidentiality and discretion to adhere to employee and client information security• Improved customer satisfaction by eliminating over-promising, under-achieving business practices and setting up a workflow progress to align streamlined communication between management and service team members

Calgary, Alberta, Canada

• Provided general administrative and clerical support to sales team using MS Office• Performed data entry in the sales database and preparation of software license keys using high attention to detail• Prepared and proofread legal agreements in deciding which type of license to be given• Answered telephones to provide first contact of services as well as to screen and direct calls to appropriate parties• Assisted with routine accounting tasks (accounts receivable), SAGE, and QuickBooks• Administered, set up/monitored, and assigned phone systems and the office security system• Set up new employee orientation and guest administration, including visitor access• Ensured adequate office and food & beverage supplies, as well as ordered new inventory to meet business demands• Recorded consistent meeting minutes, edited and distributed a re-cap to each party involved• Tracked, digitally filed, and submitted employee expenses and travel to the finance team

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Increased operational effectiveness by communicating values, strategies, and objectives to team members• Assigned accountabilities and monitored/appraised job results, developing incentives to keep team morale high and to optimize employee productivity• Developed strategic plans by monitoring financials, presenting to staff where they can cut back/add to different aspects of the company to optimize growth• Followed up with budgets, customer payments, and delinquencies, with an emphasis on keeping the bookkeeping in line to not let anything slip through the cracks• Built the company image by collaborating with customers, ambassadors, community organizations, and employees• Maintained and built a structured Excel-based tracking system for financials and customer information• Managed employee communication channels through Slack

Calgary, Canada Area

• Provided support for Area Offices on Kintera online database, which included re-issuing online tax receipts, resolving web problems for programs (J&H, BB, P2P, and Ski), and following up with the IT team in Ontario• Acted as the Navision contact for the Area Offices by providing entry and navigation support• Updated the Cornerstone direct mail database and coordinated the e-mail distribution lists for campaigns• Dealt with direct mail requests, data entry, and report management• Assisted donors with questions regarding online giving, duplicate tax receipts, and general information requests• Partnered directly with the Area Managers and Coordinators on special projects to improve processes and provide reports• Worked with the warehouse to maintain an accurate inventory system, creating a user-friendly Excel database• Coordinated the inventory for Fund Development, including ordering and distribution of materials across the province• Worked in conjunction with the Senior Coordinator, Community Fund Development to gather statistical data and compile information for reports that guide key business strategy• Completed invoices and purchase orders for all departments while maintaining a secure tracking system• Assisted the Director and Senior Coordinator of Community Fund Development with general administration• Distributed and edited scheduled e-blasts using Mailchimp and Constant Contact• Helped build and maintain a master database, spearheading the integration of Kintera and Cornerstone into Navision

Calgary, Canada Area

Petroleum Land Administration

Business Administration

Activities and Societies: ACCPAC Simply Accounting Microsoft Office