Answering large inbound call volume on a daily basis in an independent work from home environment. Assisting consumers with product information, placing orders, delivery issues and loyalty account inquiries. Furthermore, assisting seniors live better lives through inbound calls.

Assisting consumers resolve issues with payment, delivery and troubleshooting new products through chat based programs. Worked with consumers through screen sharing programs to set up tech devices as well as guided tours of product usage through video and chat.

Handled daily opening and closing duties including cashmanagement for the store, assisted customers with purchase, and assisted in inventory management when requested.

Assisted customers with a warm and professional attitude. Processed exchanges with transactions, refunds and orders in a timely manner. Took inventory when necessary and handled opening and closing duties when required.