Laura M Ramirez Email & Phone Number

Greater San Diego Area

Examine applications, assess risk and make sound underwriting decisions based on established criteria and/or judgementReview new and renewal submissionsEvaluate billing and payment activity to assist customers according to company guidelines and proceduresCorrespond with insureds, producers and lien holders via phone, written and electronic communicationAnalyze DMV records, SAQ history, CLUE reports, payment files, and claim inquiries, determine underwriting action according to Company Underwriting and State guidelinesTimely adherence to workflows and business rulesUtilize multiple business systems, comparative raters and company websites and report errors to improve communication and functionParticipate and provide training sessions to our Underwriting teamPoint of contact for Underwriting and Customer Service Call Center Teams for questions and escalated callsReceive 50 - 60 inbound telephone calls per day. Ensure each call is handled with care and customers are accurately informed

San Diego, Ca

Provide quick and friendly checkout assistance. Answer guest questions and maintain a clean, great-looking store. Restock items neatly on store shelves and make sure merchandise labels are correct. Assisted guests in Fitting Room and am store Operator. Maintained surveillance and inventory control

Manage inventory control, Organize visual displays throughout the store, Identify and report out opportunities in reporting and operational systems, Ensure all inventory control and loss prevention functions are completed to policy and in a timely manner, Responsible for maintaining inventory control files, Manage compliance with all store assigned tasks, Maintain all company, state and legal human resources posters, Facilitate training, development and accountability of support associates, Assists Store Director in maintaining morale by recognizing individual and team performance, Work with stock receiving associates on shipment receiving process and maintenance of a clean, organized and safe stockroom, Create positive work environment that results in retaining quality people and reducing turnover, support personal shoppers and sales associates

Manage store, create effective displays, produce press releases, and perform all merchandise handling

Perform all merchandise handling, create effective displays, maintain inventory control, manage product flow, and assists sales associates. Manage stocking team of seven and train new hires

Fresno Establish advertising accounts and service them per the paper's business policies and procedures. Service approximately 20 accounts and create new business and a member of Record Breaking Sales Team for 2008

Pio Office

Intern at Fresno City College Public Information Office – Fresno, CAAssisted Public Information Officers, set up seminars and conferences logistics, and activities on campus, produced college press releases, and assist in overall office duties

Cashier, assisted customers with their purchases and maintained visual displays

Select Service/Service First Programs, set up and establish department for new program Select Service; Provided customer service to all internal and external customers; conducted research and reports for Select Service Providers; Maintained schedules for California Estimators in the Select Service Program; Conducted estimate review and account receivable; Reconciled all monthly, quarterly, and annual reports; Planned meetings and special events for Agent of State Farm and Select Service Providers

Reviewed claims and assigned them to Claim Representatives; Reviewed and paid bills per claim handling regulations; Translated Spanish to English recorded statements; Earthquake React Team Member; Opened and Closed Catastrophe Offices for Earthquake, Fire, Flood, and Wind losses in California, Minnesota, Missouri, and Louisiana for 12 years

Bachelor Of Arts, Mass Communications And Journalism, Advertising

Associate In Arts And Certificate Of Achievement, Graphic Communication

To earn an Associates in Arts and Certificate of Achievement in Graphic Communications

Education record