As a Deputy Manager at Goldsmiths, I am passionate about developing people, delivering exceptional customer experience, and leading a high-performing team. I have over 15 years of retail experience, including managing stores for GAME RETAIL LIMITED, where I increased sales, customer satisfaction, and employee engagement. I have strong skills in coaching, communication, problem-solving, and decision-making, which enable me to support and empower my team members and colleagues. I also have a keen interest in the latest trends and innovations in the jewellery industry, and I enjoy learning new things and sharing my knowledge with others. My goal is to create a positive and inclusive work environment, where everyone can thrive and grow.