Laura Malone Email and Phone Number

Key responsibilities include assisting the Digital Studio Manager in keeping larger digital projects on time and within scope, maintaining schedules of larger digital projects, weekly WIPs to ensure all parties are informed of any progress or roadblocks, and troubleshooting and managing any issues on large projects.

Process and pay invoices sent by trades and suppliers. Create and issue progress claims and receipts for clients. Create and issue variations to clients. Communicate with clients who may have queries regarding their progress claims or variation claims. Complete end of month payments to all trades and suppliers, along with monthly reconciling of all bank accounts. Process back charges for trades and investigate any issues with invoices. Use of Databuild and OnSite Companion computer programs to process invoices and log all information relating to client communication and job progress.Duties also include all reception responsibilities, and basic office management. This includes answering all phones, keeping office items stocked and maintaining a tidy environment.

Maintain the accuracy of all information within the venue's PMS including client bookings, email confirmations and system settings. Make informed decisions regarding the best use of event space. Assist in answering, transferring and taking customer enquiries and reply promptly to all requests within 24 hours. Work closely with the Duty Manager regarding the day-to-day running of the Centre and provide support for Duty Manager for weekend functions. Ensure the Venue Manager is kept abreast of all concerns/large impact items. Check in and check out guests for accommodation. Co-ordinate housekeeping staff to ensure rooms are cleaned and ready for new arrivals.

Providing exceptional customer service, ensuring the case is clean, full and enticing to customers. Able to cover supervisor shifts, where extra duties can include: covering shifts, managing staff, checking stock levels and marking down products.

Opening and closing the restaurant, managing staff during busy lunch and dinner services, dealing with customer complaints, cash handling (including counting tills and banking), providing exceptional customer service. As in-store trainer, duties included: training new staff in all aspects of service, and ensuring they complete inline training modules.

Completed a 7 week internship at Pace Advertising and Marketing.