Laura Mccaffer Email & Phone Number

England, United Kingdom

Hampton-In-Arden

Answer incoming customer calls efficiently and professionallyAccurately log tickets and updates, using our internal CRMEnsure that calls/cases/tickets are handled from receipt through to completion, according to SLA’s guidelinesProvide updates to customers on outstanding ticketsLiaise with partner companies to resolve customer issuesLiaise with internal departments when required, building strong working relationshipsEscalate customer complaints or disputes when requiredEnsure a high level of customer care is provided throughout all interactionsDelivery of set role objectivesAccurate and updated tickets, within SLA’sTime resolutions of problems or issuesTeam contributionThe ability to build rapport both internally and with external partnersConsistently delivering excellent customer care

Birmingham, United Kingdom