Laura Mccann Email & Phone Number

Remote

Greater Denver Area

Managed and responded to all corporate communications received by business relating to consumer and regulatory complaints.• Managed, researched and responded to all escalated complaints from customers, 3rd parties and government as well as regulatory agencies company wide. This job function was critical to company to remain compliant with banking regulations.• Controlled all headline risk issues to company, including drafting of all corporate communications.• Met communication response deadlines 100% of the time; majority of communications were responded 5 to 10 days prior to internal and regulatory set deadline. Results were achieved with maintaining appropriate staffing levels and daily and weekly exception reporting.• Improved company’s Better Business Bureau rating by responding to consumer complaints on time and with 100% resolution rate.• Received “no findings” status on all internal and external regulatory compliance audits by maintaining database that warehoused all complaints received and actions that were taken to respond to complaints, including timeframes responses were handled in. Reports were ran during audits that would detail team’s compliance with regulatory timeframes and requirements.• Operated as project lead, OCC/OTS consent order borrower outreach program. Managed team of 150 staff members, coordinating research and responses to over 9K complaints received through consent order.• Worked as business lead on behalf of default servicing for all internal and external audits.• Managed and oversaw litigation relating to Aurora Commercial Corp.’s former mortgage loan servicing portfolio. Controlled 1.2K litigated matters throughout multiple jurisdictions.• Resolved pre-litigation disputes by deciding strategy and negotiating resolution or settlement prior to incurring outside counsel fees. • Performed as corporate witness for company, supporting trials, hearings, depositions and mediations.

Centennial, Colorado

Handled population of indemnity claims for purpose of collecting and recovering monies on behalf of business to offset prior losses. • Oversaw indemnification and repurchase matters with correspondent lenders, including business-to-business settlement negotiations and attendance at mediations on behalf of Lehman Brother’s Holdings, Inc.

Lone Tree, Colorado

Created and managed department that was tasked with creating resolutions to high risk legal / business issues in quick and decisive manner to allow asset to move through default mortgage servicing process.• Management of group of 14 paralegal staff members dedicated to handling and resolution of pre-litigated and minor legal matters on behalf of Aurora Bank. Average team caseload was between 3K to 4.5K matters.• Performed in-house filing and management of title claims which resulted in significant savings on average of $50K to $75K per year to benefit of investors.• Operated as business lead as result of handling over 3K pre-litigated and litigated matters identifying risks to business and implement best practices within internal business units to reduce risk to company.• Performed internal and external audits as business lead relating to contested default portfolio.• Held role as corporate witness for company, observing trials, hearings, depositions and mediations.• Management of all TILA, RESPA and QWR responses, meeting regulatory requirements which was monitored through exception reporting.• Performed due diligence on loans within prospective pools company was considering purchasing. This provided loan and property information to Lehman Trading Desk and was used as tool to assist in decision making process. • Managed vendor oversight for outside counsel handling the contested default loan portfolio ensuring investor timelines met with compliance requirements. Compliance and non-compliance findings were detected through the creation and use of internal reporting tools.

Hartford, Connecticut Area

Paralegal Certification, Legal Assistant/Paralegal

Bachelor Of Arts (B.A.), Political Science

Activities and Societies: President Political Science Club, Tri-Delta,