Sole responsibility for the HR Function for 4 sites across the UK. Managing every aspect of HR from recruitment and selection, learning and development, performance management, discipline and grievance, employee engagement and HR reporting metrics.

Overall responsibility for HR and Client Services. Managing one HR Advisor and 9 Account Executives. In addition to managing the entire HR function also managed the Client Services function, Including • Customer liaison, including new client integration and the impact on the people, developing in new clients, understanding the customer requirements• Organise, attend and follow up on customer reviews• Create, monitor and review departmental KPIs• Management of customer complaints and corrective actions to ensure the root cause is identified and resolved. • Leader of a projects team focused on improvements to the business including process changes and automation of work.

Overall responsibility for the HR Function:• Management of the entire HR function from recruitment and selection, learning and development, performance management, discipline and grievance. • Secured IIP Silver accreditation • Creating and Employee handbook• Updated policies and procedures to ensure compliance with Employment Legislation• Introduced a 360 feedback process for Managers

Started at Wellstream as a Business Graduate and worked within the HR Department as a HR Advisor. Working on International HR, Employee Relations, Recruitment and Selection and Absence Management