In my current role, I am accountable for spearheading our enterprise technology Centers of Excellence (COE) program, including infrastructure,integration, robotics, and automated testing to provide valuable new capabilities to accelerate business outcomes. Our COE program establishesmetrics such as adoption, training, and hours saved to ensure value delivery.The achievements from this role have included the following:• Succeeded in saving 5,000 hours of employees in one year through advanced technology adoption, including over 2M API integration calls, conducting 1600 automated tests, and decreasing data center usage by 30%.• Achieved targeted business objectives while running 11% under forecast.• Increased productivity by 25% through completion of 1600+ features over one-year.• Utilized automation to secure 3500 employee hours, removing unnecessary manual processes.• Reduced call center calls by over 4,000 hours/year via implementation ofautomated balance and transactions.

During my tenure as VP of Engineering and Automation, I successfully accomplished shared vision and goals by overseeing all activities associated with automation, infrastructure, imaging, and CRM initiatives. Achievements in this role included the following:• Optimized front line employee performance by deploying advanced network technology across all branch locations.• Attained success of infrastructure initiatives by launching infrastructure improvements, including complete network rerouting, SD-WAN implementation, and use of digital twin testing environment.• Eliminated 2000 monthly requests to call centers through automation.• Presented findings at Intelligent Automation Week 2021

As a Productivity Application Manager, I prioritized features in product portfolio roadmaps to optimize business value. Our team deployed Pega Robotics to improve back office productivity, and deployed the change management module in ServiceNow. To properly measure our effectiveness, we employed ServiceNow Performance Analytics to create real-time automation dashboards/metrics.Additional highlights of this role include:• Converted all enterprise content to SharePoint Online in six months.• Implemented manual nightly data processing to automated system, reducing processing error and improving nightly processing time by 20%.• Presented at ServiceNow Knowledge 19: "Show me the Money! Use Performance Analytics to demonstrate business value of IT."

In this position, I consistently ensured smooth workflow by managing overall credit union wide enterprise architecture and network infrastructure resources. By devloping strategic alliances and implementing targeted technology solutions, I enhanced business process efficiency and collaboration across the organization. I built multi-year roadmap for ServiceNow and devised technology architecture plans to meet strategic business objectives. I also attained positive production support outcomes through configuration and asset management.The contributions from this role were:• Improved mean time to resolve critical incidents by 20% through observability initiatives in operational monitoring.• Standardized and enforced network configuration standards across 85 branches in five states by leading cross-functional network stability initiative to improve operational consistency.

While serving as an Enterprise Architect, I improved production support through design and development of new programs, including standardizing procedures for transitioning technology to production support. I spearheaded multiple projects to ensure new initiative compliance with enterprise technology strategy and investments through collaboration. I conceptualized enterprise configuration strategy by combining existing enterprise toolsets to maintain and manage systems in desired state. I determined efficiency and effectiveness of processes through implementation of monitoring improvement program via utilization of enterprise monitoring technologies.Here are my key accomplishments within this role:• Succeeded in identifying new technologies, providing future growth and performance opportunities for credit union.• Collaborated with business and project teams to ensure all new initiatives conformed to enterprise future state architectures.• Maintained compliance with enterprise architecture standards by reviewing overall production changes.

At Hewlett-Packard, I implemented automation components, integrations, infrastructure for major financial intuitions to improve process control. I created new work processes such as automated workflows, enabling production support of automation toolset. I prepared low-level design documentation for automation domain, involving customer acceptance. I enforced global company standards for toolset development and content.The contributions from this role include the following:• Built high-level and realistic designs in conjunction with enterprise architects and business leaders.• Analyzed and addressed issues, impeding development progress across various account domains.

Responsible for automation components of major global accountDevised an innovative ad-hoc enterprise patching solution through workflow orchestration, allowing for dynamic and almost instantaneous patching of entire global landscape within hours.Configured automated event remediation and collaboration solutions.

Led internal and external customer workflow automation engagements, focusing on automating manual processes.Responsible for opportunity identification, solution design, requirements specification, and ongoing support planning for automation tools and technologies.Solution architect for cloud management solutions and custom workflow automation for US accounts.Member of the worldwide standards committee which enforced standardization for global automation development.

Responsibilities include client management, transition and transformation management, architecture and delivery management for a large managed service account.--Lead for Server Automation, Operations Orchestration, and uCMDB Implementation and Adoption. Efforts reduce manual touches on key applications, improve quality, and reduce FTE needs for common procedures.--Scopes and designs solutions for new initiatives including efforts in customer survey, workflow, security, BEA Weblogic, networking, performance and configuration management.--Improved supply chain SLA performance by through monitoring transformation to proactively detect business impact triggers--Implemented change order & engagement process to expedite account needs to the engineering organizations that could provide solutions--Enabled knowledge management by building successful proof of concept of the Serviceware application

Managed product team responsible of all maintenance, development, and support of the global server monitoring environment.--Developed a web-based configuration management system and an outage scheduler for the server monitoring environment--Presented a paper at HP Software Forum 2003: A Successful Implementation of OVO Flexible Management for Scheduled Outages--Coordinated with operating systems teams to develop custom-made automatic recovery solutions for existing and future operating environments

Managed IT infrastructure including Lotus Notes, Oracle, Netware. Trained employees on new Lotus Notes upgrade. Recommended monitoring solutions for environment. Made hardware upgrades to server, laptop, and network equipment.