Laura Morrison Email & Phone Number

Tauranga, Bay Of Plenty, New Zealand

I manage our Bay of Plenty Region, this includes 2 office staff and between 40-50 amazing carers. We pride ourselves on providing punctual, efficient, passionate and caring people to our clients and meeting their needs.

Tauranga, Bay Of Plenty, New Zealand

Here at Miranda Smith Homecare we pride ourselves on providing the highest quality of care possible. We do this by ensuring our carer's are all compassionate, caring and skilled and matching the right carer to the right client, ensuring their needs are met and providing continuity for their care.Joining this tight knit team has been an amazing experience and I'm very lucky to have joined this industry.

- Project manage end to end delivery of acquisition and retention campaign activity to market- Guide/Collaborate with a cross functional team from company wide business units for timely and effective delivery of the Campaign Program Plan- Oversee task management and completion of key deliverables- Collaborate with key stakeholders in the development of the proposition pipeline- Review campaign analytics to identify opportunities/risks and identify campaign process improvements

Tauranga

Returning from maternity leave I accepted a 6 month secondment into a Resolution Specialist Role. I am currently working on Workforce Management for the Provisioning, Assure and Install Support team, developing schedules, managing leave requests and unplanned absences. I am currently tasked with finding/developing a replacement scheduling system that will cater to such a diverse team along with managing the day to day tasks, collaborating with forecast analysts, sales team forecasts and our learning co-ordinator to identify upskilling and retraining opportunities within our team.

Tauranga

Joined the existing Team Leader in this growing team effective 1st September 2015The Customer Experience Team Leaders: Telecommunication Provisioning are responsible for theaccurate and timely provisioning of all Telecommunication services. The objective is to ensureTrustPower maintains and improves its standing as providing superior Telecommunicationsproducts through driving a customer centric provisioning service both internally and externally.Responsibilities include;Managing and co-ordinating the day to day activity of the team to enable accurate and timelyprovisioning of servicesDelivering excellent customer service internally and externallyAnalysing and reporting performance exceptions and implement improvementsDeveloping, managing and fostering a highly effective team with a customer centric team cultureLeading team performance across key quality, financial and customer focus metricsImplement training and coaching of direct reportsAllocating resources and responsibilities within team to deliver business resultsEnsuring team members acquire necessary skills and performance attributes, in line with business and personal development needsEnsure team is highly engagedInteract professionally with a diverse group: Business Unit Managers ,Subject Matter Experts and third party providersProviding an open communication channel for all staff members, ensuring an environment ofapproachability and timely resolution of issues.Actively supporting TrustPower strategies and goalsWorking closely with peers in Customer Experience business unit and other units at TrustPower to enhance performance and positively impact customer experienceBuilding and maintaining strong relationships with Third Parties providers

Tauranga, New Zealand

As the Lead Telecommunications Provisioning Specialist I have an excellent track record of meeting deadlines, delivering exceptional service, creating training documents, mentoring and training junior staff and managing the daily task and shift allocation in my team. I have been part of the Telco Provisioning team since 2007 and have a strong drive to increase the efficiency and profitability of our team to the wider business