Laura Morrow Email and Phone Number

Enabled cloud adoption and data migration for new customers and existing on-prem customersDeveloped cloud adoption plans, customer use cases, and tracked cloud metricsShared cloud best practices, knowledge content, and technical resources for new customersDeveloped strong customer relationships to drive high levels of customer satisfaction, loyalty, and retentionProvided escalation support for customers, including troubleshooting and professional services engagementsRestored multiple at-risk corporate accounts within healthcare and higher education verticals

Trusted advisor for client engagement, business development, and technology leadershipProvided applications portfolio and account management for largest healthcare client with P/L responsibilityStrengthened and expanded client relationships with executive leaders and key stakeholders by understanding client’s technology needs and pain points to develop solutions for complex problemsParticipated in RFP review process and drafting of SOWsEstablished account goals for growth, targets, and pro services. Managed staff augmentation services.

Provided project and technical support for telehealth program for Ascension MI ministriesPerformed gap analyses to improve operational and clinical workflows for virtual careCollaborated with Network Engineers and Systems Integrator to identify and resolve technical issues

Supported the launch of alternative provider network in emerging markets, including narrow and tiered networks.Partnered with Product Development to align new product benefits with network offerings.

Managed consumerism portfolio for ONHR for multi-year projects and ACA reform initiativesLead for “Voice of the Customer” (VOC) project to share and master customer data across enterprise Worked across enterprise-wide business lines and departments to ensure ACA operational readiness Partnered with Digital Team to plan sprints for provider directory enhancements and deployment Collaborated with enterprise architects for IT roadmap planning for infrastructure and solution designs