Responsible for the overall recruitment strategy at Chilled Pubs, playing a significant role in delivery change and the evolution of the recruitment process. Key focus on candidate experience and staff retention, our EVP and employer brand and reducing overall recruitment costs. Working closely with the exec committee to understand upcoming staffing requirements. Managing end to end process of high volume and senior level recruitment.

Effectively working with the DWP to support claimants in getting back to the workplace.Managing a team of Employment Advisers and Adviser Managers. Performance management, identifying training needs, mentoring and coaching staffBuilding and maintaining productive relationships with internal and external stakeholdersManaging Profit and Loss reports and monthly financial forecasting

Driving the re-engagement of job seekers on our scheme.Working closely with the JCP, delivering presentations and upskill sessions to increase referralsManaging the advisers: identifying training needs, mentoring and coaching staff

Meeting with jobseekers, identifying any challenges and barriers with finding employment and sourcing the appropriate support.Liaising with employers to identify any employment opportunities, supporting job seekers through application, interview and onboarding process.

TUI Group, worldwide including Europe, USA, and MexicoCustomer Experience Resort Manager, April 2016 to Oct 2019Customer service representative, April 2013 to April 2016Managed a team of more than fourteen representatives for the UK, Germany, and Netherlands.Communicated and ensured team members adhered to both UK and European legislation. Responsible for English, German and Dutch speaking clients including complaint handling and conflict resolution.Presented engaging daily welcome meetings for large groups of over 50 people.Main point of contact for clients, key stakeholders, team members and contractors.Achieved outstanding customer service and sales scores, resulting in increased responsibilities and placements in top desired locations.

Operated scheduled short haul routes between UK and Germany. Responsible for implementing the established regulations and procedures to ensure the safety and overall experience for passengers.