Lavorando a stretto contatto con il direttore commerciale, mi occupo di acquisire e sviluppare nuovi clienti.Attività di sales reporting: intervengo tempestivamente sull'andamento delle vendite, adatto le politiche di prezzo e adotto iniziative di up e cross- selling, con l'obiettivo del raggiungimento di parametri condivisi (fatturato, tasso conversione, ?).Attenta e votata al cambiamento, cerco di prevedere le tendenze e di adattarmi alle nuove regole di mercato, in un'ottica… Show more Lavorando a stretto contatto con il direttore commerciale, mi occupo di acquisire e sviluppare nuovi clienti.Attività di sales reporting: intervengo tempestivamente sull'andamento delle vendite, adatto le politiche di prezzo e adotto iniziative di up e cross- selling, con l'obiettivo del raggiungimento di parametri condivisi (fatturato, tasso conversione, ?).Attenta e votata al cambiamento, cerco di prevedere le tendenze e di adattarmi alle nuove regole di mercato, in un'ottica di continuo focus sui customer needs, per completare e supportare appieno la customer expericence.Resistenza allo stress, tecniche di vendita, doti comunicative, organizzative (lavoro di analisi e per obiettivi)e relazionali, conoscenza di CRM e del mercato di riferimento completano il mio profilo. Show less

Partendo dall’ascolto e dall’analisi dei bisogni del cliente (sviluppo completo odi un portafoglio clienti -retail e corporate-), dall’attività lavorativa e dei suoi obiettivi, verificando l’orizzonte temporale per ogni singolo progetto di vita o di sviluppo della sua azienda, il mio comito risiede nel condividere con lo stesso una corretta pianificazione finanziaria, successoria, assicurativa studiando soluzioni mirate.La formula consulenziale mi permette di svolgere la mia attività in… Show more Partendo dall’ascolto e dall’analisi dei bisogni del cliente (sviluppo completo odi un portafoglio clienti -retail e corporate-), dall’attività lavorativa e dei suoi obiettivi, verificando l’orizzonte temporale per ogni singolo progetto di vita o di sviluppo della sua azienda, il mio comito risiede nel condividere con lo stesso una corretta pianificazione finanziaria, successoria, assicurativa studiando soluzioni mirate.La formula consulenziale mi permette di svolgere la mia attività in maniera indipendente: tale opportunità consente di offrire al mio interlocutore una consulenza super partes e realmente volta al suo guadagno e all’ottimizzazione delle sue risorse.Il continuo studio e la formazione costante in finanza comportamentale mi permettono di migliorare e accrescere le mie competenze costantemente. Show less

Contact with customers and sale of customer care services; direct coordination of 3 team leaders, representatives from other areas (90), managing and organization of shifts, objections and critical cases. My duties include retaining customers who are already familiar with the company’s product, increasing their level of brand loyalty and broadening the customer range. By carrying out research into every customer’s needs and methods used in order to obtain total customer satisfaction, I… Show more Contact with customers and sale of customer care services; direct coordination of 3 team leaders, representatives from other areas (90), managing and organization of shifts, objections and critical cases. My duties include retaining customers who are already familiar with the company’s product, increasing their level of brand loyalty and broadening the customer range. By carrying out research into every customer’s needs and methods used in order to obtain total customer satisfaction, I coordinate my resources and put them into action so as to solve any problems which may arise. I monitor the progress of the services on a monthly and weekly basis through detailed reports which allow me to continually work in an efficient and cost-effective manner. In this case, I am also responsible for recruiting and selecting members of staff to add to the team, as well as the related administrative procedures.I oversee the relationship with the customer user of our products and services with commercial division.Analyzing their needs and requirements that, over time , may arise, I provide periodically to:- Manage the communication with customers, especially during specific times of operational and/or market changes;- Check support and customer care methodologies;- Analyze our " internal indicators " in order to show methods and level our customer support service ;- Coordinate the activities of customer care business ;- Organize events in according to show our services ;- Create and manage activities of internal and external communication. Show less

Management of the branch’s start-up companyBusiness consultancy: creating and realizing projects studied in order to satisfy the demands of companies among the firm’s clients in the fields of management, administration and recruitment. Recruitment and selection of personnel: management of the whole recruitment and selection process of both staff and clients, one-to-one interviews and group assessments.Administration and personnel management: contracts-contract extensions-contract… Show more Management of the branch’s start-up companyBusiness consultancy: creating and realizing projects studied in order to satisfy the demands of companies among the firm’s clients in the fields of management, administration and recruitment. Recruitment and selection of personnel: management of the whole recruitment and selection process of both staff and clients, one-to-one interviews and group assessments.Administration and personnel management: contracts-contract extensions-contract releases, necessary communication, illness, holidays, half-days, injuries, family allowance and unemployment benefit requests, disciplinary appeals, staff absence-presence registers (knowledge of a wide range of variations of Collective Bargaining Agreements: metalworkers, chemical, food and commercial industry workers), meal coupons, expenses forms, prime entry and credit recovery, compilation of monthly reports complete with analytic examination of data and forecasts (resources used, turnover, absenteeism, efficiency of resources).Planning and coordination of the all the branch’s activities: management and training of internal human resources, management of active and inactive (cassa integrazione) personnel (letters of release and INPS forms and documents), development of the administrative practices and of financed training.Commercial development: responsibility for the drafting, establishment and reaching of the branch’s budget. Show less

Sales management, organization of sales plans, customer relations, especially with international clients, receiving and transferring of goods, running of tills, accountancy, personnel management.Coordination of 13 people: recruitment and selection, hiring, contract extensions and releases, training, motivational support upon the reaching of objectives. Orders and stocking, return of goods, unsold merchandise , inventories. Editing of the weekly planning document and tourist management… Show more Sales management, organization of sales plans, customer relations, especially with international clients, receiving and transferring of goods, running of tills, accountancy, personnel management.Coordination of 13 people: recruitment and selection, hiring, contract extensions and releases, training, motivational support upon the reaching of objectives. Orders and stocking, return of goods, unsold merchandise , inventories. Editing of the weekly planning document and tourist management, modifying said documents according to illnesses, substitutions, changes in shifts, loss of holidays. Complete responsibility for the tills, prime entries, tax free purchases, payments of amounts due. I was immediately exposed to a highly objective-oriented working method, every day our task was to reach targets and exceed them based on several KPI; this methodology accompanied me throughout my experience with L’INNOMINATO S.p.A. and allowed me to make my mark in my job with a strong practical feel for problem solving and teamwork in order to reach my goals. Show less