Laura O’Keeffe Email and Phone Number

As a Complaints Team Leader at Virgin Media Ireland, I oversee a team of 15 agents and ensure the timely and effective resolution of customer complaints across multiple channels. I have more than eight years of experience in customer support and leadership roles, and I have a BA (Hons) in Business Studies with Event Management from Limerick Institute of Technology. I have developed and applied my skills in event planning, event management, and hospitality through my education and previous roles, where I organized and executed various events for internal and external stakeholders. I have also earned multiple certifications in self-awareness, leadership, and coaching skills, which have enabled me to empower my team, foster a positive work culture, and deliver excellent customer service. I am passionate about creating memorable experiences for customers and stakeholders, and I enjoy collaborating with diverse and talented teams. My goal is to leverage my event management expertise and customer service skills to enhance the brand reputation and customer satisfaction of Virgin Media Ireland.