Laura Plane Email & Phone Number

London, United Kingdom

• Part of the Daily Mail General Trust (DMGT). Work across two brands, SearchFlow and Ochresoft.• Manage and update websites. Design/ build e-shot mailers, social cards, landing pages and automated workflows. Write press releases, website product pages, website blogs and award entries. Social media management, campaign planning & execution, event management, MI reporting, webinar co-ordination and hosting.

Royal Tunbridge Wells, Kent

• Sole Marketer working across a number of beauty brands: Australian Bodycare, Billion Dollar Brows, PHYTOMER, Covermark, Steamcream, King of Shaves. Main contact for each brand owner.• Manage and update all websites, and ensure all third-party websites are up-to-date. Produce posters, flyers and create customer literature. Manage social media marketing strategy for all brands and execute. Design/ build e-shot mailers. Write press releases and distribute. Organise and run quarterly sales meetings: create and present slide decks on each brand.

Royal Tunbridge Wells, Kent

Agency-style environment servicing a number of internal companies. • Update and maintain websites, design and send email campaigns, website content management, project management (websites), digital advert design, digital activity reporting.• ACHIEVEMENTS: Promoted from Digital Marketer to Senior Digital Marketer. Received four internal Marketing awards for hard work. On the Voice Group committee.

Royal Tunbridge Wells, Kent

Agency-style environment servicing internal Markerstudy companies:•One Media (Times of Tunbridge Wells newspaper; So Magazines; Exquisite New Homes magazine & online property portal; Whiting & Hammond Gastro magazine; other contractual publications)•Salomons Estate (Father Christmas World; Fabulous Wedding Fayre; all events {Father’s Day, Easter, Mother’s Day}; and conferences)•Next Dimension Gymnastics Academy (Freestyle classes; Personal Training; Workout Room gym)•Brew House Hotel / One Warwick Park•Zenith Aviation•EVENTS: Co-ordinated general local networking events: venue, invites, RSVPs, payments, decor, logistics etc. Co-ordinated/ managed the launch and marketing elements of the Times of Tunbridge Wells newspaper. Co-ordinated/ managed retail stock (researched, purchased, dressed cabins, stock-controlled) and marketing elements of Father Christmas World.•DIGITAL: Created and monitored PPC adverts across various Social Media platforms: reported on. Created and published digital editions of all magazines and brochures. Monitored Google Analytics for internal websites: created and distributed reports. Wrote the copy for/ produced/ sent marketing e-shot mailers and e-newsletters to all active subscribers - databases containing between 100-50,000 recipients: reported on results.SOCIAL: Provided internal Social Media Management, and to a range of local clients: built audiences, provided content, created interaction, pulled weekly and monthly statistic reports: Targets always exceeded.•PR: Wrote press releases and sent to local media for publishing. Sourced stories and wrote copy for blogs pieces and social media content. Wrote the entire monthly internal magazine ‘The Message’; arranged printing and distribution.•OTHER: Sunday Times Best Companies to Work for Champion. On the Motiv8/Helping Hands committee.•REASON FOR LEAVING: Department closure, redundancies - internal transfer.

Royal Tunbridge Wells, Kent

• Hired as the first employee of a B2B barter-card style website. • Tested software deployments to dummy website at length and fed back to IT Development: heavily involved in on-going improvements, design and development of the website. • Daily MI reports for CEO. Attended board of director meetings involving SWOT analysis and canvassing. Write press releases and distribute. Script and decision-making of shooting promotional videos. Sole contact for Creative and PR Agency, authorising creative designs and keeping track of all PR activity. Manage social media marketing strategy and execute. Design and send email campaigns. Created and monitored PPC adverts. • Assisted in job interviews for team members. Took ownership of the training and development of new starters. Provided technical advice and support to the whole team.

Royal Tunbridge Wells, Kent

• Audited agents within the First Notification of Loss team and ‘Back Offices’. Targeted on submitting between 7-9 audits per day. Personal record was 18Key skills required: High attention to detail, a thorough knowledge of motor claims and the processes which surround a claim, organization, initiative. Patience and encouragement when training.Responsibilities: Listening to agent phone calls, reviewing correspondence and notes within a file, ensuring correct processes were being followed and FSA guidelines were being adhered to; feeding back audit findings to managers, taking ownership of the Customer Satisfaction Surveys, training both new agents and new audit team members, creating training materials, maintaining the audit database, arranging and attending 121 sessions with agents who failed audits, identifying issues with current claims process, suggesting ways to improve both these existing processes and agent audit scores, investigating audits for the Complaints team.

Royal Tunbridge Wells, Kent

• Focused on Corporate clients, targeted on ‘collecting’ a budgeted amount of fees• Received a 'Distinctive, Open, Committed' award certificate within 6 months of joining. Broke the record for the highest amount of monies ever collected during one monthKey skills required: Ability to chase for payment whilst maintaining strong relations with clients; customer service, problem solving, patience, accuracy, organization, attention to detail, confidence, persistenceResponsibilities: Sending reminders and Legal Action warnings to clients, dealing with invoice and general client queries, creating invoices, credit-checking, complying monthly statement of accounts for all clients and distributing; taking sole control and ownership of all corporate accounts, assisting with the personal accounts when needed; attending monthly meetings with partners of the firm to review debtors, liaising with solicitors and clients on a daily basis.

Bristol, United Kingdom

•Private medical insurance: authorised and rejected claims depending on the level of cover and information available. Liaised with medical professionals when necessary.•Pensions: Liaised with Financial Advisors and clients regarding their investments. Provided current values, transfer values, general assistance and answers to Drawdown queries etc.•OTHER: Appointed Employee Engagement Representative in 2008. Appeared in two DVDs promoting customer service at AXA.

Idm Award In Gdpr, Data Protection

This qualification provides the answers to the GDPR questions every marketer needs to know. Become a qualified GDPR practitioner..

Professional Higher Diploma, Digital Marketing

This course provides the skills to plan, manage and evaluate digital marketing campaigns in social media, search marketing, email.

As & A2 Levels:, Media Studies, Business Studies, English Language, It

Activities and Societies: Rounders Team, Poetry ClubMascalls Academy is a mixed comprehensive secondary school and sixth form located.