Lead Customer Service Specialist at our Slow North Flagship Store providing legendary customer experiences and natural living education to everyone who walks through the door. My approach to customer service merges problem-solving with effective communication, ensuring that every interaction not only meets but exceeds expectations. It's not just about sales; it's about fostering a culture of natural living and imparting knowledge that resonates with our customers' values of health, sustainability, and diversity.I previously fulfilled the responsibilities of the Fulfillment Manager in the Slow North Production Studio. I was responsible for the smooth, efficient and safe operation of the fulfillment team. Safety was prioritized. I managed the processes, people and the flow of work across the day, the week and the month while simultaneously coordinating large projects

*Ensure an exceptional customer experience for everyone *In partnership with the Store Manager, provide leadership to exceed sales and profitability *Utilize all company tools and training resources to educate the team on product knowledge, visual execution standards and stocking routines*Recruit, interview and hire top talent that aligns with our company values

*Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results and exceeds profit*Build and retain a high-performance customer-focused team through training, development and passion.

*Responsible for organizing, planning and execution of all signage and graphics *Support and maintain strong inventory management and data integrity routines*Support and maintain strong operational execution and compliance activities