- Identify customer needs and provide tailored technical support and advice.- Manage and track opportunities in CRM, generate requested reports for the coordinator, and oversee pending tickets in JIRA for efficient management.- Achieve company-defined metrics and goals.- Utilize expertise in domains, various hosting solutions, website security, online marketing, SEO, and tools such as cPanel, WordPress, Plesk, and dedicated servers. - Additionally, apply knowledge of Python and domain protection strategies.

- Manage and track opportunities within the CRM system to ensure accurate and timely updates.- Facilitate client financing requests through the website.- Prepare and deliver reports as requested by the coordinator, while validating and managing the channel portfolio.- Develop and implement action plans to meet management-defined performance indicators.- Create conditions for issuing All Risk insurance policies using programs such as AXIS.- Verify CDA availability to schedule vehicle reviews for assessing insurability.- Access FASECOLDA to review historical claims for vehicles.

- Handle Confidential Information: Manage sensitive data with discretion and integrity to maintain confidentiality and trust.- Analyze Portfolio Processes: Evaluate and optimize portfolio management processes to enhance efficiency and effectiveness.- Record, Follow Up, and Control: Maintain accurate records and monitor activities within the entity’s applications to ensure proper tracking and management.- Customer Inquiry and Post-Sales Service: Address customer inquiries promptly and provide exceptional post-sales support to ensure satisfaction and foster loyalty.- Generate Management Reports: Create detailed management reports on collection effectiveness and other key metrics to support strategic decision-making.

- Database Management: Efficiently manage and organize databases in accordance with the company's guidelines to ensure data accuracy and accessibility.- Audio Coding and Registration: Code and register audio recordings from focus groups and interviews, adhering to internal regulations and ensuring high-quality data handling.- Customer Service and After-Sales Support: Provide comprehensive service and post-sales support to clients, addressing inquiries and resolving issues to maintain high levels of satisfaction.- Focus Group Coordination: Organize and facilitate focus group sessions, including recruitment of participants, moderating discussions, and ensuring adherence to research protocols.- Qualitative Data Analysis: Analyze qualitative data from focus groups and interviews to extract actionable insights and support market research objectives.- Report Generation: Prepare detailed reports on research findings, including data summaries, insights, and recommendations for clients and internal teams.- Market Research Support: Assist in the development and execution of market research strategies, including designing research methodologies and evaluating market trends.