Laura Riopelle
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Laura Riopelle Email & Phone Number

Customer Service Manager at Barnes Aerospace at Barnes Aerospace
Location: Ludlow, Massachusetts, United States 8 work roles 3 schools
1 work email found @barnesaero.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Current company
Role
Customer Service Manager at Barnes Aerospace
Location
Ludlow, Massachusetts, United States
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Laura Riopelle is listed as Customer Service Manager at Barnes Aerospace at Barnes Aerospace, a with 622 employees, based in Ludlow, Massachusetts, United States. AeroLeads shows a work email signal at barnesaero.com and a matched LinkedIn profile for Laura Riopelle.

Laura Riopelle previously worked as Contracts-Customer Service Manager (Aftermarket MRO) at Barnes Aerospace and Project Engineer at Quest Global Services - N.A., Inc.. Laura Riopelle holds Business Management, Graduate Program from Cambridge College.

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{first_initial}{last}@barnesaero.com
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Profile bio

About Laura Riopelle

As an accomplished professional in the aerospace industry, I have worked in both the commercial and military segments. Over the last twenty five years, I have worked as a Customer Service Manager, Staff, Analyst, Manufacturing Industrial, Methods (Cost Engineering), Inventory Management Analyst, Senior Planning Analyst, Senior Contract Administrator/Group Leader, and Contract/Warranty Analyst. My experience has diversified me in all different aspects of the aerospace industry both in the manufacturing and overhaul and repair divisions.Specialties: Contracts Admin & Cost Estimator

Listed skills include Continuous Improvement, Aerospace, Process Improvement, Project Engineering, and 5 others.

Current workplace

Laura Riopelle's current company

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Barnes Aerospace
Barnes Aerospace
Customer Service Manager at Barnes Aerospace
Website
Employees
622
AeroLeads page
8 roles · 40 years

Laura Riopelle work experience

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Contracts-Customer Service Manager (Aftermarket Mro)

Current

East Granby, Ct

Manage execution daily contract review, provide new proposals for request for quotes; review, purchase orders, contracts, long term agreements on new contracts. Ensure discrepancies letters issued to customer when contracts/purchase orders do not meeting the contracts/purchase order. Review/Analyze customer schedule changes understand impact to sales plan; coordinate and submit price changes required by customer changes. Implement initiatives to meet federal statutory/regulatory requirements… Show more Manage execution daily contract review, provide new proposals for request for quotes; review, purchase orders, contracts, long term agreements on new contracts. Ensure discrepancies letters issued to customer when contracts/purchase orders do not meeting the contracts/purchase order. Review/Analyze customer schedule changes understand impact to sales plan; coordinate and submit price changes required by customer changes. Implement initiatives to meet federal statutory/regulatory requirements and Barnes policies regarding export compliance/federal acquisitions; small business reporting on government contracts SF294/SF295. Serve as Export Compliance Administrator (DECA). Administer all export activity (both Defense/Commercial) within the Division; includes training, shipping, contract review, license and agreement preparation and submittal, foreign visitor screening and etc. Ensure that export compliance issues are addressed during the quoting process to customers. Manage using leadership Effectiveness for all contracts Admin/CSR; using motivational tactic, team development skills; communication skills; manage within their assigned customers; help develop/achieve key business and operating initiatives; Develop effective working relationship fostering integrity, trust, and respect. Special Assignments/ Accomplishments: Generate automated pricing structure within database (Syteline 7) for a base catalog; customer grouping catalog engine shops; brokers, airlines categories, and customers repair/overhaul individual purchase order quoting. Created automated customers purchase orders receipt/shipping acknowledgements automatically one touch button within the data base system.Created internal standard work for CSR/CSM within all MRO Divisions at Barnes. New database system Syteline System 8 project assignment. Generated working reports within the department to help workflow within the department/division and senior management reports Show less

Mar 2012 - Present

Project Engineer

Quest Global Services - N.A., Inc.

Coordinate/document events to foster cost reduction ideas manufacturing, procurement, supplier designed equipment, design and project organizations to review existing cost reduction ideas look for similar opportunities for cost reduction. Coordinate w/commodity teams,low cost sourcing strategies and select targeted parts for transition. Identify/coordinate Capital Investment requirements,generate documents for approval. Actively manage; Manpower requirements open/maintain/coordinate all cost… Show more Coordinate/document events to foster cost reduction ideas manufacturing, procurement, supplier designed equipment, design and project organizations to review existing cost reduction ideas look for similar opportunities for cost reduction. Coordinate w/commodity teams,low cost sourcing strategies and select targeted parts for transition. Identify/coordinate Capital Investment requirements,generate documents for approval. Actively manage; Manpower requirements open/maintain/coordinate all cost reduction program WPI’s. Generate business models complete programs through Passports. Coordinate Cost reduction Activities/Progress with teams/leadership. Generate/maintain Project Cost Reduction Program Schedules. Track/Maintain cost reduction standard deck presentation on all projects. Work with Project teams identify potential solutions to headwinds insure engineering changes are cost neutral and or have 10% associated cost reduction. Develop/maintain cost reduction burn down plan get units from current standard (job order) to learned out standard. Work with purchasing and program office on supplier parts build exit strategy and develop/execute plan low cost transition. Review bill of material for spot buy/long term agreements pricing work with the team to insure parts are on contracts at the right suppliers. Align cost reduction strategies with purchasing/commodity teams. Work currently funded cost reduction projects Phase 1 activities and Phase 2 P0 passports projects. Develop Engineering Changes Incorporation/qualification/similarity plan and schedule. Generate charts with Program Office Team to drive customer approval. Review current production test yields and work with teams to achieve 85% or better yields. Generate qualification test plans, reports and similarity analysis as required to qualify cost reduction changes. Perform/coordinate qualification test program, should cost analysis on high cost drivers to understand best case cost reduction targets Show less

Apr 2010 - Jan 2012

Staff, Analyst, Manufacturing, Industrial, Methods (Cost Engineer)

Estimate cost on mechanical products, prepare and submit military and commercial cost Proposals to pricing. Evaluate design to cost, cost reduction and/or cost avoidance and supporting make to buy analysis to all levels of management. Review request for quote design data for accuracy and compliance with cost engineering and sign off approval. Examine design sketches, schematics and layouts to project the eventual manufacturing process and inspections to be required on casting, forgings… Show more Estimate cost on mechanical products, prepare and submit military and commercial cost Proposals to pricing. Evaluate design to cost, cost reduction and/or cost avoidance and supporting make to buy analysis to all levels of management. Review request for quote design data for accuracy and compliance with cost engineering and sign off approval. Examine design sketches, schematics and layouts to project the eventual manufacturing process and inspections to be required on casting, forgings, other raw material, together with types of equipment and tools. Working with direct and indirect charges as well as non-recurring charges,labor and time rates and weighted cost averaging develop a standard cost. Participated and Complied with Military and Commercial Internal and External AuditsSpecial Assignments/Accomplishments:Assisted in Standardizing Integrated Product Development (New Product) Design to Cost amongst other plant sites (standard work). Assisted in Creating IPD DTC Checkbook (system cost data) and Cost Step Organization process on increase and decrease with in IPD/DTC process. of standard work. Assisted in standardizing Master Part List with Project Management. Achieving Competitive Excellence (ACE) Coordinator large system implemented by a set of 10 devices to measure standard processes to improve quality and to maintain the development of the company in all aspects of ACE: QCPC - Quality Clinical Process, RRCA – Rigorous Radical Cause Analysis. MP- Mistake Proofing, TPM - Total Productivity Maintenance MFA - Market Feedback Analysis. SR - Adjustment Time Reduction, SW – Standard Work, PC – Process Certification, PM – Process Management PP – Passport System (process solving process) (Re-certification Silver). Created and updated a Monthly ACE News Letter for the Department Show less

Oct 2000 - 2009

Contracts

Hamilton Sunstrand
1987 - 2009 ~22 yrs

Inventory Management Analyst

Hamilton Sunstrand

Analyze and perform duties of Work in Process, Sales Order Administration with active involvement in the Planning and Provisioning process as well as Inventory Control and Office Administration within the Surplus Department. Research availability, Procure, and expedite material for shop requirements. Determine inventory values for surplus sales activities.Special Assignments/Accomplishments:Implemented a new procedure to perform weekly cycle counts on Surplus and Dormant Stores… Show more Analyze and perform duties of Work in Process, Sales Order Administration with active involvement in the Planning and Provisioning process as well as Inventory Control and Office Administration within the Surplus Department. Research availability, Procure, and expedite material for shop requirements. Determine inventory values for surplus sales activities.Special Assignments/Accomplishments:Implemented a new procedure to perform weekly cycle counts on Surplus and Dormant Stores Inventory. Created various computer-generated reports for ease of understanding, forecasting and financial analysis. Created computerized standard note text procedure to standardize and ensure only accurate information is put into computer systems for co-workers. Show less

Feb 1999 - Oct 2000

Senior Planning Analyst

Analyze parts shortages for Hamilton Sundstrand MRO across all product lines. Determine availability of part base with in user group, and part availability from pipeline (Production or Vendor) (usage/lead times) and proper safety stock levels. Coordinate with business units to determine Reorder Point/Reorder Quantity (ROP/ROQ) safety level indicators. Initiate paperwork to transfer parts. Interface with Manufacturing Engineer, Production Control, and Product Line Planner regarding superseded… Show more Analyze parts shortages for Hamilton Sundstrand MRO across all product lines. Determine availability of part base with in user group, and part availability from pipeline (Production or Vendor) (usage/lead times) and proper safety stock levels. Coordinate with business units to determine Reorder Point/Reorder Quantity (ROP/ROQ) safety level indicators. Initiate paperwork to transfer parts. Interface with Manufacturing Engineer, Production Control, and Product Line Planner regarding superseded part numbers. I assisted Business Unit Manager with streamlining various processes within the Material Planning Group. Support of Sales as the Material Liaison Support Leader with daily interaction with the Provisioning and Expedite Groups.Special Assignments/Accomplishments:Developed computer reports to breakdown part shortages,availability showing other bin location within product lines, other locations within the company and superseded part numbers. Generated parts inventory reports that show excess on hand for upper management review. Developed and implemented a receiving system to properly document all customer units in a consistent manner. Show less

Jan 1998 - Feb 1999

Senior Contract Administrator And Group Leader

Primary duties and responsibilities included but were not limited to Administration of Customer MRO Purchase orders; assigning proper work instructions to the respective factory areas; warranty determination and administration; price quotation; invoicing; and provided aircraft on ground (AOG) support. As group leader I was the focal point of the administrative group within the propeller module. Other duties: Responding to customer inquiries; monitoring customer material; packed but not shipped… Show more Primary duties and responsibilities included but were not limited to Administration of Customer MRO Purchase orders; assigning proper work instructions to the respective factory areas; warranty determination and administration; price quotation; invoicing; and provided aircraft on ground (AOG) support. As group leader I was the focal point of the administrative group within the propeller module. Other duties: Responding to customer inquiries; monitoring customer material; packed but not shipped orders; evaluated accounts receivable discrepancies; and AOG on call (beeper)duty.Special Assignments/Accomplishments:Team member in the development of a propeller marketing brochure; member of an On line computer program Input/output team; developed a computer method to Break down full assembly part numbers to component part numbers and prior to shipping recombine them back to full assembly part numbers to facilitate expedited line item tracking and customer service; assisted the Program Administration Manager in the development of a new quoting system; and setup a training matrix and operations manual for contracts personnel. Troubleshot and debugged J.D. Edwards AS400 V5.2 prior to full-scale integration. I assisted Management in the development of centralized processing across all product lines. Show less

May 1994 - Jan 1998

Contract/Warranty Analyst

Duties and responsibilities included but were not limited to: Assisting the Contract Administrators in responding to customer inquiries by interfacing with the applicable functional groups within the company; processing of customer’s purchase orders after review for contractual requirements; processing of paperwork to and from Manufacturing Engineering; estimating ship dates, unless otherwise directed by contract requirements; responding to shop problems to ensure timely shipments; and setup… Show more Duties and responsibilities included but were not limited to: Assisting the Contract Administrators in responding to customer inquiries by interfacing with the applicable functional groups within the company; processing of customer’s purchase orders after review for contractual requirements; processing of paperwork to and from Manufacturing Engineering; estimating ship dates, unless otherwise directed by contract requirements; responding to shop problems to ensure timely shipments; and setup shipping instructions to return customer material, to include contacting all appropriate departments prior to shipping. Special Assignments/Accomplishments:Implemented a warranty logging system; training of both Contract and Warranty Administrators; training of both temporary and permanent Clerk Reporters; and assisted in training the Program Manager. Show less

Jun 1989 - Mar 1994
Team & coworkers

Colleagues at Barnes Aerospace

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3 education records

Laura Riopelle education

Business, Business

County School Inc
FAQ

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What company does Laura Riopelle work for?

Laura Riopelle works for Barnes Aerospace.

What is Laura Riopelle's role at Barnes Aerospace?

Laura Riopelle is listed as Customer Service Manager at Barnes Aerospace at Barnes Aerospace.

What is Laura Riopelle's email address?

AeroLeads has found 1 work email signal at @barnesaero.com for Laura Riopelle at Barnes Aerospace.

Where is Laura Riopelle based?

Laura Riopelle is based in Ludlow, Massachusetts, United States while working with Barnes Aerospace.

What companies has Laura Riopelle worked for?

Laura Riopelle has worked for Barnes Aerospace, Quest Global Services - N.A., Inc., Hamilton Sundstrand, and Hamilton Sunstrand.

Who are Laura Riopelle's colleagues at Barnes Aerospace?

Laura Riopelle's colleagues at Barnes Aerospace include Michele Keller, Nolan Gagnon, Patrick Mcmanus, Aneta Ziomek-Kamińska, and Martin Seitz.

How can I contact Laura Riopelle?

You can use AeroLeads to view verified contact signals for Laura Riopelle at Barnes Aerospace, including work email, phone, and LinkedIn data when available.

What schools did Laura Riopelle attend?

Laura Riopelle holds Business Management, Graduate Program from Cambridge College.

What skills is Laura Riopelle known for?

Laura Riopelle is listed with skills including Continuous Improvement, Aerospace, Process Improvement, Project Engineering, Contract Management, Jd Edwards, Overhaul, and Aerospace/Defense.

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