Laura Sampedro Casals Email & Phone Number

Amsterdam, North Holland, Netherlands

Expanding and strengthening the APAC Team: onboarding new hires and developing current team members.

Amsterdam, North Holland, Netherlands

Main markets: Spain, Malta and CyprusResponsibilities:- Forecasting and onboarding new suppliers who align with the company values, vision and mission- Periodic meetings online, face to face and/or trade events (business trips)- Overseeing their performance based on data provided by PowerBi and taking the needful strategic actions (KPI-based) - Negotiate fares and close the adequate deals based on demand/availability, quality, and revenue Side projects: -… Show more Main markets: Spain, Malta and CyprusResponsibilities:- Forecasting and onboarding new suppliers who align with the company values, vision and mission- Periodic meetings online, face to face and/or trade events (business trips)- Overseeing their performance based on data provided by PowerBi and taking the needful strategic actions (KPI-based) - Negotiate fares and close the adequate deals based on demand/availability, quality, and revenue Side projects: - Project Management: Led the onboarding process for external partners (online travel agencies) as the main POC of the Supply Team. Ensured alignment of quality, capacity, internal SOPs, and technological developments with partner expectations.- Team culture: Onboarding new team members and coaching them through the early stages of their role to ensure a smooth integration in the team.- Team tech support: Acted as the first point of contact for tech-related issues within the supply team. Prioritized and analyzed technical misusage issues and/or bugs and assessed the impact of new developments.- Cross-departamental alignment: Reviewed and revised Standard Operating Procedures (SOPs) and legal contracts. Adjusted documents based on industry standards, market research, and real examples analysis. Show less

Amsterdam, North Holland, Netherlands

Main markets: Spain, Malta and Cyprus- Responsible for the coverage, quality, capacity, and financial performance of my destination's portfolio. - Spotting opportunities for potential transfer companies partnerships and onboarding those which align with the company mission, vision, and values.In other words: Providing peace of mind to our fellow travelers by ensuring everything runs smoothly on the suppliers' end.

Barcelona, Catalonia, Spain

- Supporting and educating sales representatives throughout the decision-making and sales process.- Assisting them via Salesforce and D365 by resolving cases and ensuring the right SOPs are followed to enhance potential and existing clients relationships. - Resolving cases entail both educational tasks and technical adjustments on the backend.

Amsterdam Area, Netherlands

- Customer service (Travellers, Affiliates & Suppliers): Responsible for both Spanish and English calls, emails, and bookings. - Quality: Analyzing and responding to online reviews and issues posted on the company's social media profiles or its affiliate's portals. - Quality: Creating and following up with a quality plan to not only improve the customer's experience but also to gather insightful feedback to improve the service delivered.

Amsterdam Area, Netherlands

- Social media: Creating content for their blog and social media profiles and interacting with its users. - Customer Service (Travellers, Affiliates & Suppliers): Dealing with both Spanish and English calls, chats and emails. - Business Development: Spotting and analyzing potential partnerships and reporting it to the Business Development Manager.

Sant Hipòlit De Voltregà, Barcelona

Ensuring their social media profiles are up to date and creating and posting content.Interacting with their customers via their social media channels.

Vic, Barcelona, España

Customer-facing weekend student job.

Sant Hipòlit De Voltregà, Barcelona

Administrative and customer service tasks.

Adverstising And Public Relations, Communication, General

Online Marketing Semester Abroad