Laura Sanchez work email
- Valid
- Valid
Laura Sanchez personal email
My curiosity and enthusiasm about entrepreneurship has lead me to develop my hard and soft skills in multiple disciplines. I have a strong background in business operations, process efficiency, product management, cross-functional & cross country collaboration, facilitation and digitalization projects. I love finding solutions to people's problems and feel part of a motivated and driven team."The limitations of a system, should be seen as opportunities for an innovative solution"
Siemens
View- Website:
- siemens-energy.com
- Employees:
- 47521
- Company phone:
- +91 22 3967 7000
- Company email:
- contact@siemens.com
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Head Of Customer Success - SigreenSiemensAustin, Tx, Us
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Head Of Customer Success - SigreenSiemens Mar 2023 - PresentMunich, DeAs a seasoned leader in customer success, I am excited to present my vision for establishing and leading a robust Customer Success (CS) team tailored for SaaS solutions serving both SMEs and Enterprise clients. My strategic approach encompasses the development of comprehensive operational systems, guiding customers from initial adoption, upsell through to renewal. I have a proven track record of developing and implementing success metrics that critically evaluate product performance, which has significantly boosted customer adoption rates. My expertise extends to defining and executing a multi-tiered service team structure, ensuring each level—Tier 1, 2, and 3—delivers ongoing optimization and strategic guidance. Furthermore, I am adept at fostering cross-functional collaboration with Sales, Marketing, Product, and Engineering teams to cultivate an exceptional customer experience that not only meets but exceeds expectations. -
Senior Solutions Consultant - SigreenSiemens Dec 2021 - Apr 2023Munich, De● Developed and executed customer success strategies to enhance client satisfaction and retention● Implemented innovative solutions to address customer challenges, leading to increased loyalty and advocacy● Orchestrated operations strategies to streamline processes and boost efficiency● Crafted and deployed regional strategies for platform rollouts, tailoring approaches to diverse market needs● Successfully launched platforms in multiple regions, achieving significant market penetration and user growthCustomer success strategyOperation strategy and executionProduct management and UXDevelop regional strategy for platform implementationCollect and analyze quantitative and qualitative data to define and guide product planning and prioritizationRecommend and launch product features and technical improvements that align to the functional and product roadmapEstablish success metrics and performance of products ensuring easy adoption from customers
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Werner Von Siemens Awards Category Owner - Digitalization/ Iot, Country & BuSiemens May 2021 - Nov 2021Munich, De
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Product Manager - Siemens Mobility ItsSiemens Jul 2019 - Nov 2021Munich, DeProduct Manager and Agile Coach (scrum, scrumban, kanban, XP) for our technical development team, formed by software developers and data scientist. I act as a liaison between clients and the ITS Digital Lab’s development team to successfully deliver innovative, data-driven solutions for mobility challenges using data science techniques and design thinking methodologies; as my responsibilities are also those of a Product Owner. I create user stories and break down features, prioritize backlog, manage stakeholders, create and drive the product vision, support marketing strategies, training, and project implementation.I manage the development of products from PoC to MVP and hand-off to R&D team.
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Digitalization Project & Product Manager - Smart InfrastructureSiemens Apr 2017 - Jul 2019Munich, DeI work as a Project Manager for our Digital Service Team. My responsibilities include: developing operational strategies and implementing innovative solutions for internal processes. Managing digitization projects and creating relationships with internal and external stakeholders. I am also in charge of coordinating with international Software Development Teams on iterative product development and user-centered design. Properly identifying and reporting product defects, creating new features requirements and use cases under sAFE. Achievements: Identified proprietary tool enhancements that reduced project implementation time by 20%. Implemented project management software to provide project visibility and process standardization.
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PresidentCasa De España En Austin Feb 2019 - Jan 2022Formed the Board of Directors and created the "By Laws" of the association.Actively collaborated with the Embassy of Spain in USA and the Consulate General of Spain in Houston. Worked closely with the Honorary Consul of Spain in Austin to help the Spanish Community with legal matters.Re-engaged with the Spanish community and organized valuable webinars on taxation and social security for Spaniards in the USA.Increased 160% organic following in social media and directed the creation of the new website to streamline the news distribution. -
CoordinatorUbx Academy Jun 2020 - Jan 2021 -
Senior Operations SupervisorIncenergy May 2016 - Apr 2017Austin, Tx, Us -
Client Energy AdvisorIncenergy Aug 2015 - May 2016Austin, Tx, Us
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Engineering AssociateLedgestone Technologies, Llc. Jan 2015 - Aug 2015
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Electronic Lab TechnicianLedgestone Technologies, Llc. Jun 2014 - Jan 2015
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Cost EstimatorCofely Gdf-Suez Dec 2012 - Dec 2013
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Office AssistantFanisa S.L. Jun 2011 - Sep 2011
Laura Sanchez Education Details
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Universidad De SalamancaIndustrial Electronics And Automation Technology/Technician -
Austin Community CollegeEnergy Management And Systems Technology/Technician
Frequently Asked Questions about Laura Sanchez
What company does Laura Sanchez work for?
Laura Sanchez works for Siemens
What is Laura Sanchez's role at the current company?
Laura Sanchez's current role is Head of Customer Success - SiGREEN.
What is Laura Sanchez's email address?
Laura Sanchez's email address is la****@****rgy.com
What schools did Laura Sanchez attend?
Laura Sanchez attended Universidad De Salamanca, Austin Community College.
Who are Laura Sanchez's colleagues?
Laura Sanchez's colleagues are Ajay Singh Rajput, Bruno Lima, Amol Lande, Ladislaus Dobrenizki, Sabine Dr. Thole, Jonathan Carnero, Proexito, C.a. Consultoría, Coaching Y Capacitacion.
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