• Design and program research questionnaires to meet client objectives for product utilization and evaluation, ensuring survey questions are effective in evaluating what the clients want• Maintain confidentiality of product studies; experience working with highly sensitive information• Liaise with multiple other departments, such as reporting, kitchen, respondent recruiting, etc., to ensure that the clients’ objectives and quotas are met• Analyzed large amounts of data using company’s statistical software; communicated results and recommendations and opportunities for improvement in written reports and visual representations• Oversee daily operations of the Questionnaire Department – update and send out end of day log, act as the key contact for language/translation contractors• Attend company meeting as a representative for the department and present departmental updates verbally and in writing• Create rotation plans to eliminate respondent bias, using problem solving skills and custom software• Designed, wrote, and edited training manuals for new employees that included protocols, instructions for software use, and a glossary of common terms• Conducted interviews, reviewed resumes, and contributed to hiring decisions• Acknowledged by owner of company for work ethic and for ensuring the department ran smoothly during staffing shortages• Coordinate with offsite and third-party facilities that run the studies, provide them with explicit instructions for running the questionnaire, and answer any questions or concerns they may have• Used attention to detail to proof and check questionnaires for language and proper programing• Empowered new hires by developing and delivering engaging training programs• Streamlined interdepartmental communication through clear and concise written and oral briefings, ensuring project nuances were understood and exceptional quality was maintained throughout research studies.

• Counselled clients in a culturally sensitive manner, maintaining confidentiality• Worked with vulnerable and at-risk populations (such as those on ODSP and people who been through trauma)• Performed in-depth analysis of clients’ financial situations; identified their main concerns and addressed the various debt relief options which be available to alleviate the situation• Utilized custom software to enter and track client profiles in response to client issues/concerns to ensure that issues were responded to in a timely, courteous, accurate, and knowledgeable manner• Assisted new employee training and development to effectively on-board new employees• Awards: Most dedicated Employee 2011, Employee of the Years 2012, Most Dedicated Employee 2013

• Provided comprehensive administrative support for the office• Prepared support and project business requirements with attention to scope and detail • Utilized custom software to enter and track client purchase and orders and certification• Managed Account Receivable collections • Processed invoices on a regular basis. Ensured invoices were administered in a timely manner, in accordance with company standards• Responded to inquiries over the phone (on a busy, multi-lined phone system), in person, and through email correspondence

• Consolidated 3 separate roles into one and acted as Marketing Research Manager, Birthday program Coordinator, and Marketing Administrator• Facilitated large group orientations for new hires at Wonderland, demonstrating professional presentation skills• Conducted interviews, hired, trained, and managed the marketing research team of 6 to ensure that daily quotas were met• Effectively oversaw the Birthday Party Program by responding to phone and email inquiries, upselling program to ensure greater revenue, processed orders and payments, and coordinated with other departments to ensure guest satisfaction• Cultivated relationship with park sponsors• Wrote and proofed copy for park publications, advertisements, and website• Awards: Canada’s Wonderland 4 Cornerstones of Achievement