Laura Simonson (Wallace) Email & Phone Number

I am an inclusive, perceptive, and empathic professional with 20+ years of experience in core billing and payment system operations from the processor and client side including technology, business, and product management. As a passionate and creative problem solver, I possess an innate ability to identify customer pain points, develop innovative programs / products, and build trusted relationships delivering high value functionality. I thrive as an effective communicator with success recruiting optimal resources, coordinating productive discovery discussions, and creating action plans to develop roadmaps, address backlogs, establish program strategies, lead program & agile ceremonies, and provide guidance related to system functionality and customers.Career Highlights:* Supported expansion in Europe converting Royal Bank of Scotland Group (RBSG) to TSYS credit card processing system. Secured onsite engagements with Allied Irish Bank (AIB) and Bank of Ireland (BOI) in addition to 10+ other banks. Pioneered TSYS client advisor consulting model enabling both domestic and international clients to engage TSYS SMEs to perform various roles onsite for duration of project or program.* Oversaw TSYS development across multiple teams to meet compliance with the Card Act of 2009 while preserving revenue and customer experience for Capital One. Supported Legal department by explaining account and process. * Managed 10K+ hours of new TSYS development to support Apple Pay, digital wallet and first external tokenization of account number within Capital One. Collaborated with executive leadership regarding requirements and signoffs. Participated in successful initial rollout of Apple Pay in 9/2014.* Enabled Capital One to compete with AMEX and other large banks for highest spend / most profitable small business customers. Managed top 25 customers in category and removed barriers of core billing system via one-on-one servicing approach. Secured approval for larger population processes and monitoring.Specialties: Strategic Planning & Execution • Payment Processing Program Optimization • Product & Vendor Management • Leadership & Team Building • Program Design & Development • TSYS (TS2) Platform Expertise • TSYS Consulting Model • Payment Processing Systems • Product & Roadmap Management • Infrastructure Delivery • Continuous Process Improvement • Wallets & Tokenization

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  Columbus State University

  Icapp Certification