Laura Smith Email & Phone Number

Plymouth, United Kingdom

Making banking simple, personal and fair, by offering straightforward services, supported by a great range of productsPutting our customers first to provide a great service every timeGetting to know our full range of products and services, to provide authoritative advice and guidanceBuilding meaningful relationships with our customers, and working with colleagues to look after their day-to-day and long-term needsIdentifying ways to improve our overall customer journey

Plymouth, United Kingdom

Within my role at Plymouth University I worked with a wide range of customers. I provided a high standard of customer care to a range of customers, students, alumni, Plymouth University colleagues, stake holders and business partners. I have excellent verbal and written communication skills; I am able to express my view concisely and articulately enabling me to work well as part of a team and engage with and build relationships with relevant stakeholders. With these skills I am able to work well in a dynamic customer service environment. My main responsibilities within the Development and Alumni team were as follows:• Supporting the Development team with the coordination of events including Santander Universities Scholarships, the Santander branch opening, Roland Levinsky Memorial Fund awards, graduation, The Big Festival Weekend and alumni reunion events• First point of contact for the Development and Alumni team where I was key in networking and developing relationships within the university and with partners and stakeholders• Processing all financial procedures within the team including donations received as well as raising purchase orders, sales invoices and transferring funds between departments within the university and payments to students• Managing and updating the alumni social media platforms such as Facebook and LinkedIn. Also managing and updating the alumni and fundraising webpages on the Plymouth University website• To create and send all communications to the alumni on behalf of the Development Office and other faculties across the university. This included newsletters, updates and marketing university events• Managing the alumni inbox and telephone• Maintaining and updating current alumni information on the database

Plymouth, United Kingdom

•Run weekly and year to date comprehensive data reports to show how many customers had signed up for the Give and Gain loyalty card per shop per area. The reports also showed how many points were earned and how much money had been spent to enable the accumulation of points per shop per area. I used Vlookups on Excel to create pivot tables and graphs to show the reports clearly. I Input the weekly sales figures on to the EPoS database for the none EPoS shops•Coordinate the print management company to design the promotional materials for the Give and Gain loyalty launch and arrange the dispatch of goods to the British Red Cross shops in the UK in time for the launch week•Developed a training package for the UK Retail Field Managers for the launch of the Give and Gain Loyalty card•To run competitions for the shops when we launched the Give and Gain Loyalty Card to increase engagement by staff•To be responsible for generating loyalty card welcome letters, voucher distribution and other customer mail outs whilst complying with data protection legislation and liaising with the Shared Service Centre for the production and mail outs of the documents occurs in a timely fashion.•To support the EPoS and Gift Aid Development Manager with the on-going development of the loyalty card scheme and database and to ensure that systems and processes were up to date and relevant•To maintain the stock levels on Cybertill (the national live database) and raise orders when stock needed replenishing. To raise Good Receive Notices when invoices had been issued•To maintain, manage and update all customer and donor records on the database and to comply with the British Red Cross policy and procedures and data protection legislation at all times•To work with the fundraising Ascent team to ensure integrity of data and processes is maintained

Exeter, United Kingdom

•To maintain key project documentation, accurately completing, recording, logging and storing key documentation to ensure that all engineering projects have a clear and concise audit trail in line with Company procedures•To create and update excel spreadsheets for Hyder Consultants Task Orders and Exceptional Schemes. To create and update excel spreadsheets for South West Waters Diversion Reports, Costing Information, Outstanding Project Orders and Monthly Hydrant Deposits•Responsibility of document controller – to assess the documents on the database and delete or upload as necessary•Database auditor – Spot audit Hyder Consultants projects on the database•To format Hyder Consultants invoices into an excel spreadsheet•Mid-month VOWD (Value Of Work Done) reporting•To raise purchase requisitions and GRN invoices for South West Water

Plymouth, United Kingdom

Direct Responsibilities•To assist in all administrative and judicial procedures for Gloucestershire, Severnside, Wiltshire, Dorset, Somerset, Devon, Cornwall and Isles of Scilly, the South West areas for which we were responsible•To allocate fair and equal sittings for all 60 Senior Members and Members to tribunals covering our South West areas. Taking into account travelling time and expenses, keeping this within a reasonable budget. Also the responsibility of keeping up to date with Members availability for each annual quarter •To enter and register council tax and council tax liability appeals. To withdraw appeals from the tribunal’s records and to postpone appeals from tribunals under the direction of the Tribunal Officer•To assist in the maintenance of a reception service and to deal with visitors. To act as first line of contact with external stakeholders and deal professionally with enquiries •To type letters administered by the Clerk and Tribunal Officers•To use excel spreadsheets to input the incoming and outgoing postSupport Responsibilities•To support Administrative Support 2, Clerk, Tribunal Officers and Remote Working Tribunal Officers in delivering an efficient and comprehensive administrative and judicial service for the tribunals administered from the office•To assist the Clerk in the delivery of the statutory responsibilities such as the serving of Tribunal notices; retaining records relating to decisions and orders relating to determinations made by the tribunal; liaising with appointing authorities to secure the timely appointment of members; and assisting in the running for the election process for the appointment of Presidents and Chairman

Bristol, United Kingdom

•To call electrical wholesalers within the South West area to set up appointments for the sales representative to visit to carry out site surveys •Give quotations by phone or e-mail to customers enquiring about a sale or hire of equipment•Liaise with the engineer as to what equipment was being sold or hired and to where it was to be delivered•Weekly hire and sales figures to be collated and dispatched to the Managing Director•Create and terminate all sale and hire contracts•All administrative and managerial responsibilities After three months of working for the company the depot manager was signed off due to long term sickness so I took on his responsibilities which consisted of signing off invoices and purchase orders, supervising the cleaner and support to other new members of staff. Other responsibilities were having the keys to open and close the depot and looking after petty cash

Swindon, United Kingdom

•Managing customer’s water accounts, arranging payment plans to which would best suit the customer and the business•If the customer was finding payments difficult then an arrangement would be made to set a new payment plan where weekly amounts would be directly taken from their benefits•If the customer’s account was in arrears and they were unable to make the payment in full or pay by direct debit then an arrangement would be settled with the collection agency to help them further•Registering customer’s details; solving meter enquiries•Outbound calls to customers to chase late payments

Foundation Diploma, Personal Nutrition, Distinction

Foundation Diploma, Social Media Marketing And Online Reputation Management, Distinction

Advanced Diploma, Nutrition, Predicted Distinction

National Diploma, Applied Science In Animal Management

Nvq Level Two, Animal Care

Key Skills, Communication, Application Of Number And Information Technology