Laura Sofia Torres Restrepo

Laura Sofia Torres Restrepo Email and Phone Number

Laura Sofia Torres Restrepo's Location
Medellín, Antioquia, Colombia, Colombia
About Laura Sofia Torres Restrepo

Detail-oriented and experienced professional with a background in customer service, scheduling, sales, and training. Demonstrated ability to provide exceptional roadside support, manage client and caregiver interactions, and execute sales strategies across various digital platforms. Skilled in creating educational content, formulating differentiated education projects, and managing audiovisual groups. Adept at maintaining detailed communication records, handling PQR areas, and developing comprehensive manuals and forms for internal processes. Highly adaptable, with experience working remotely and a demonstrated commitment to delivering high-quality service and training.

Laura Sofia Torres Restrepo's Current Company Details

Laura Sofia Torres Restrepo Work Experience Details
  • Right At Home
    Senior Scheduler
    Right At Home Aug 2023 - Jul 2024
    Medellín, Departamento Antioquia, Colômbia
    -Provided updates, follow-ups, and feedback to caregivers and clients.-Informed clients in a designated area about relevant updates.-Maintained communication and recorded notes for every interaction.-Built rapport with clients during health emergencies.-Transferred information to the appropriate area when needed.-Verified that caregivers accomplished their duties.-Scheduled, modified, assigned, and canceled appointments for clients.
  • Amazon
    Customer Service Representative
    Amazon Jul 2022 - Jun 2023
    Envigado, Antioquia, Colombia
    - Roadside support for drivers in the United States,Canada, Australia and Mexico- Customer Service
  • Elixir By La Maga
    Sales Executive
    Elixir By La Maga Sep 2020 - Oct 2021
    Medellín, Antioquia, Colombia
    - Sales through channels such as: WhatsApp,Instagram and Facebook.- Customer service via phone call and chat.- Training of staff- In charge of the PQR (Petition, Claim, Complaint)area.- Creation of manuals and forms forinternal processes.- Creation of copies and texts forInstagram, Facebook and website.- Provide response to Instagram andFacebook comments.

Laura Sofia Torres Restrepo Education Details

Frequently Asked Questions about Laura Sofia Torres Restrepo

What schools did Laura Sofia Torres Restrepo attend?

Laura Sofia Torres Restrepo attended Politécnico Superior De Colombia, Politecnico Integral Colombiano.

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