Laura S. Email & Phone Number

Brisbane, Queensland, Australia

• Taking on this role has allowed me to gain one on one experience with the Front Office, Housekeeping and Food and Beverage Department. • As a boutique hotel I have had the opportunity to learn unique skills that a Front Office attendee would not normally be exposed to. This includes the process for setting up an Event Order to the daily operations of housekeeping to managing bookings for the onsite restaurant• I have been in contact with a wide variety of customers which has allowed… Show more • Taking on this role has allowed me to gain one on one experience with the Front Office, Housekeeping and Food and Beverage Department. • As a boutique hotel I have had the opportunity to learn unique skills that a Front Office attendee would not normally be exposed to. This includes the process for setting up an Event Order to the daily operations of housekeeping to managing bookings for the onsite restaurant• I have been in contact with a wide variety of customers which has allowed me to build on past experience and expand my problem solving and customer service skills.• A primary task being built upon as a result of this role the development of the phone and email etiquette and ensuring a friendly and professional manner at all times Show less

Brisbane Airport, Queensland, Australia

• Skillfully managed the check-in and check-out processes for hotel guests, ensuring a seamless and efficient experience, while adapting to the diverse needs and preferences of each individual guest.• Exemplified a commitment to providing unparalleled customer service by promptly addressing guest complaints with professionalism and fostered an environment of increased guest satisfaction.• Demonstrated exceptional organisational skills and the ability to multitask effectively in the… Show more • Skillfully managed the check-in and check-out processes for hotel guests, ensuring a seamless and efficient experience, while adapting to the diverse needs and preferences of each individual guest.• Exemplified a commitment to providing unparalleled customer service by promptly addressing guest complaints with professionalism and fostered an environment of increased guest satisfaction.• Demonstrated exceptional organisational skills and the ability to multitask effectively in the allocation of rooms, whilst considering guest preferences and availability, thereby ensuring each guest's unique requirements were met with precision and care.• Utilised keen problem-solving abilities to swiftly identify and resolve operational challenges, whilst maintaining the efficiency of hotel operations, ultimately contributing to elevated guest satisfaction levels.• Executed payment processing procedures with precision and accuracy, leveraging various methods, while upholding a steadfast commitment to detail and adherence to established standard operating procedures. Show less

Chermside, Queensland, Australia

• Demonstrated proficiency in inventory management, ensuring cleanliness throughout various departments and following standard operating procedures to ensure streamlined operations.• Provided exceptional customer service, addressing inquiries, and resolving issues promptly to ensure high levels of customer satisfaction. Additionally I was consulted by management and other employees regarding the best process for resolving problems customers were facing.• Conducted transactions… Show more • Demonstrated proficiency in inventory management, ensuring cleanliness throughout various departments and following standard operating procedures to ensure streamlined operations.• Provided exceptional customer service, addressing inquiries, and resolving issues promptly to ensure high levels of customer satisfaction. Additionally I was consulted by management and other employees regarding the best process for resolving problems customers were facing.• Conducted transactions efficiently using POS systems, handling various payment methods including eftpos, cash, gift cards, and processing exchanges, returns, and refunds. Show less

Bachelor'S Degree, Business Administration And Management, General

Major in Human Resources

Bachelor'S Degree, Tourism, Hospitality And Event Managment

Major in Tourism and Events

High School Diploma