Laura Stein Email & Phone Number

Columbus, Ohio Metropolitan Area

Serve as point of contact for potential clients throughout the intake process.Manage large amounts of inbound and outbound calls in a timely manner.Clear, concise, and accurate written and verbal communication.Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner.Prepare Fee Agreements for Criminal and Domestic Relations cases.Research cases in different courts across Ohio; prepare packets to present to attorney so he/she could decide how he/she could assist client with case and obtain quote for Retainer Fee.Schedule qualified leads for initial consultations and request the appropriate documents from qualified leads.Onboard new clients by filling out necessary paperwork and putting together initial case files. Prepare Fee Agreements in Box and send to clients for electronic signature (DocuSign).Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information.Organize paperwork and perform data entry in firm’s case management system (Smokeball, Lead Docket) to streamline new client onboarding and current client files.Ensure that all Hearing/Trial Notices are in firm calendar. Constantly review calendar to avoid any overlapping of hearing, trials, travel time etc.Perform miscellaneous clerical tasks as needed.

New Albany, Ohio

RED ROOF INNS, INC. CORPORATE HEADQUARTERS, New Albany, OhioCorporate and Brand Legal Administrator (2018- Present)• Handle confidential information pertaining to company legal issues and operations.• File Annual Reports for hundreds of corporate entities within 50 states.• Maintain Corporate Minute books; attend Annual Meetings and prepare notes.• Process and code all departmental expenses for General Counsel and Director of Legal and Compliance as well as payment of vendor invoices.• Manage Security Contracts, closing letters for legal closing checklists during property sale process.• Assist General Counsel with appointments and scheduling meetings and travel; receive and screen documents and assist with all litigation matters. Review and gather information/documentation and respond to issued subpoenas, search warrants, Attorney General Complaints, consumer complaints. Conduct initial review of contracts.• Maintain Intellectual Property filing system as well as Certificates of Insurance.• Investigate and fact-find for long term guest evictions. • Assist in company Auditing process and update Compliance Manual.• Handle Garnishment Services of Process and Franchise Suit Services of Process. Send indemnification notification to Franchisees.

Olentangy Commons & The Lane

Lease apartment homes and maintain a high level of occupancy in the community by determining the needs of prospects, building relationships, and utilizing proper sales techniques/marketing plans, and providing the highest level of customer service.Insure accurate record keeping, complete applications and leases. Monitor accounts receivable and delinquencies and generate miscellaneous resident communication as needed.Assist by creating maintenance orders, handling resident issues lease renewals, add/release resident forms, and other business related documents in a timely manner, as well as assist Manager in preparation of daily/weekly reports.

SAKS FIFTH AVENUE, Columbus, OhioSales Associate (2010-Present)Received Service Star Award for March 2011 after only 4 months of employment.Recognized for 89% sales retention rate.Certified fitter for Intimate Apparel pursuant to the high standards set by Saks Fifth Avenue.Trained 6+ associates in Intimate Apparel and Children’s departments, bra fittings, opening/closing functions and all processes and procedures necessary to uphold Saks’ superior service.

Answered incoming calls, greeted clients and assisted with new client intake; located information to complete client files.Maintained the official office calendar for monthly follow up with clients and/or individuals involved in litigation including physicians, opposing counsel and hearing officers.Assisted the full-time Secretary with over-flow of dictation and form preparation for the Bureau of Workers Compensation and the Industrial Commission.Represented the law firm at Hearings presenting the required documentation for allowed conditions and medical treatment.

Created files and gathered critical information related to individual claims including police reports, photographs and records; reviewed appraisals for consistency with insured's statement.Assessed insurance policies to determine claim coverage; ascertained the extent and nature of damages.Interviewed insured and claimant to obtain comprehensive knowledge of loss; recorded statements; consulted with parties directly involved in the accident including passengers, witnesses, physicians, and police.Resolved liability and negotiated claim settlements with attorneys and insurance carriers.

Achieved $400K in net sales in 2008 by providing stellar customer service with suggestive selling techniques and strong customer relationship building.Built a personal book of business with a return customer average of 80% for 2008.Realized 7% in returns during the first two weeks of 2008, exceeding target sales goals for

Drafted all briefs and forms for the Board of Review regarding sales tax valuation appeals. Assisted Partner and Associate Attorney in preparing petitions. Answered phones and established rapport with clients. Worked as personal assistant to Partner as she attempted to garner favor in local and national politics.

Supported an award winning sales staff and served as the personal assistant to the President and Vice President.Arranged the logistics for the office relocation including negotiating and securing vendors to assist in the build-out of the new space.Implemented, troubleshot and facilitated staff training for new proprietary database software.Prepared invoices, accounts payable and receivable, and weekly/monthly year-end corporate reporting.Conducted orientation and training for two Administrative Assistants including client intake and scheduling, testing procedures, multi-line phone system and office policies and procedures.Liaised with corporate offices to ensure office compliance and adherence to all new initiatives.Assisted Account Managers with sales document preparation.

Managed the daily operations of a start up computer consulting company catering to a high-end, technical clientele.Implemented logistics for setting schedules for four Consultants.Conducted a complete internal audit of company finances and implemented strategies to increase profits; established all processes and controls and prepared AP/AR and invoices; responded to requests for proposals.Researched and implemented health insurance program for employees.Improved productivity by organizing and improving communication between clients and consultants.KOFFELL AND JUMP, ATTORNEYS AT LAW

Researched case law at state and federal levels and assembled a DUI handbook for use by the law firm and at an Ohio CLE presentation.Interviewed clients in order to prepare petitions for Bankruptcy and filed completed petitions at Bankruptcy Court.Implemented Bankruptcy software in Cleveland office.Researched and wrote Memoranda of Law and briefs in the areas of DUI and Bankruptcy Law.Established and managed relationships with new clients explaining legal processes and assuring consistent dialogue between attorneys and clients.

Conducted research in the areas of tax and entertainment law.Assisted with the completion of tax forms and partnership agreements.Filed documents at the Federal Building.

Juris Doctor (J.D.), Law

Bachelor Of Arts, Telecommunications

High School Diploma