Laura Suárez Email & Phone Number

Antioquia, Colombia

Boston, Massachusetts, United States

• Serve as the designated account representative for patients for a designated physician • Build excellent rapport with external clients, referring entities, patients, and their families • Track clients’ preferences and metrics • Address concerns and provides resolution by exercising good judgement. Escalates when necessary • Extensive knowledge of all panel members’ preferences • Partner closely with other members of CSS (client specialists and liaisons, finance liaisons, clinical staff), exhibiting the highest level of professionalism • Serve as a model of professionalism and outstanding service for other members of the department • Provide highest level customer service to local, national and international healthcare providers and referral entities; Mass General clinical and administrative departments; and patients and their families, with the intent of growing volume. • Acquire and maintain comprehensive knowledge of services provided by Mass General Hospital and affiliated Massachusetts General Brigham hospitals. • Execute high-level requests which may require some flexibility to usual operational procedures with the high degree of professionalism and judgment • Develop and maintains strong relationships with MGH professionals, MGH ancillary services and affiliated hospitals to expedite coordinated care for patients and clients • Collaborate with other CSS staff to provide cross-coverage• Facilitate special projects, as required, such as special mailings and other outreach efforts • Document communication in Customer Relationship Management database and other internal systems; provide periodic data reporting • Knowledge in EPIC and CRM systems relating to operational processes for current and prospective patients • Employ customer service recovery tactics• Assist with training and mentoring new and/or junior staff • Meet regularly with leadership to review ongoing projects and issues

Medellin

• Maintain business quality through extensive consistent results• Identify new business opportunities• Deliver exceptional account service to strengthen customer loyalty• Market opening• Prepare and deliver updates regarding business performance• Promote and sell a product portfolio through direct customer contacts and developed opportunities

Medellín, Antioquia, Colombia

• Direct sales for massive consumption companies• Prospect new clients and build loyalty-guarantee• Increase the purchase of current customers• Develop strategies to promote the sale of product

Medellín, Antioquia, Colombia

• Identify and establish relationships with both international and local suppliers.• Facilitate and coordinate import processes.• Monitor and track purchasing activities for efficiency.• Manage and develop comprehensive databases.• Research and evaluate potential products for acquisition.• Oversee and update website content to ensure accuracy and relevance.