Laura W. Email and Phone Number

A motivating team leader with a consistent record of accomplishment of meeting and exceeding both client and company KPI’s. Eight years of experience; providing excellent customer and client service as well as the following competencies: Ø Excellent communication and interpersonal skills with the ability to act with tact and professionalism when confronted with difficult situationsØ Strong analytical and problem-solving abilities Ø Able to successfully negotiate with customers while balancing the needs of clients and the company as whole Ø Effective time management, multi-tasking and organizational skills in a fast paced, high demand work environment Ø Proficient in Microsoft Office and specialized computer applications (ex. Salesforce and SAP)