• Closing disability claims• Filing documents for contracts and claims.• Responding to customer requests via email regarding files,• closing life claims, updating claim files with payments,• Updating system with current information on disability, life, waiver of premiums claim and contract files• Listened and responded to customers’ requests and questions with professionalism and respect via email/phone/LYNC by using multiple systems to research information to provide the most current answer• Provided customers with solutions that were within my level of expertise and handled priority requests and complaints appropriately. Escalated to management if needed

• Logged release of information requests into computer system• Faxed release of information requests to various clinics and appropriate departments• Answered multi-line telephone system and assisted patients with release of information forms

• Customer Service Specialist – Answered multi-line telephone system and directed calls to the appropriate department• Scheduled pest control appointments and filed invoices• Assisted customers with scheduling or billing problems

• Scheduling Specialist – Answered multi-line telephone system• Scheduled pest control and termite appointments• Maintained customer database• Liaison with vendors salespersons and technicians• Reorganized filing system and implemented new procedures for records management