- Build and maintain strong long-lasting customer relationships (Agencies, companies, wedding planners)- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas- Negotiate contracts and close agreements to maximize profits- Crisis management and customer service - Monthly reports and forecast of every account - Collaborate with Sales Director with the elaboration of anual sales plan - Welcoming and attending VIP guests at the hotel- Serve as the Hotel's Manager every month during a weekend. Achievements:- Sales of +2.000 MM COP including events and accommodations- Loyalty of 20+ clients including wedding planners and travel agencies.- More than 70+ corporate events and weddings in 2.5 years- Worked with 15+ providers and budget management

- Review VIP Guests arrivals and check ins- Organize VIP Guests Agenda and attend them- PR for events such as Festival de Música Clásica, FICCI y Hay Festival.- Spa Santa Teresa director - Budget management and 10+ providers- Creation of new treatment plans to maximize benefits and expand the Spa menu. - Trimestral marketing plan in which we include holidays and special offers.- Inventory management and luxury showcase- Prepared anual Sales report- Recruitment of receptionist and therapistsAchievements:- Set Spa Santa Teresa as an important income quota- Increased monthly sales and budget compliance since the second month I took office.- Management of 20+ VIP group like embassies, regular guests and influencers.

- Create and plan daily publications - Daily post of news in Cartagena (Minimum 5 posts)- Content edition in Canva Pro- Weekly measurement and reports of growth and engagement in Facebook and Instagram- Generation of user interactionAchivements:- Gain more than 5000K followers in 5 months- Increased weekly post engagement in a 40% quota- Increased user interaction in a 50% quota.

- Public and Private affairs relationship- Organize and manage the President's agenda - Invite a recollect all the information for the Board's Director monthly report - Speechwriting for press conferences and public appearances like forums and congresses.- Events moderatorAchievements:- Host for 10+ events inside and outside the Chamber of Commerce.- Development of a database of 200+ private companies, unions and government.

- Webpage Management (photographic record, text edition, publication)- Support for all areas by strengthening their internal communication processes- Internal communications plan for the company's culture and environmentAchievements:- Project management of 15+ events in order to strengthen the company’s organizational culture- Company’s host for 5+ corporate events