Leading on all things Operational Support, I lead a brilliantly telented team of SHEQ, Compliance, Warehouse & Logistics, Wayleaves, Data Analytics , IT Support and Customer Query Management to ensure the smooth delivery of high-quality fibre broadband services to customers and businesses across the UK. I have over two years of experience in this role, and I am certified in Six Sigma, a methodology for improving processes and reducing defects.My core competencies include stakeholder management, delivery , communication, problem solving, and customer experience. I am passionate about driving organisational excellence through effective change management and lean process development. I work with cross-functional teams to ensure the delivery of projects that meet the needs and expectations of customers, stakeholders, and partners. I also oversee the end-to-end customer experience, from engagement and education to feedback and retention.I have a respected track record in senior leadership, with previous experience as a Delivery Support Manager, Stakeholder and Community Engagement Manager and a Constituency & Communications Manager. I have strong skills in policy development and implementation, stakeholder management, and community outreach. I am always researching and learning new ways to enhance my field of expertise and deliver value to my customers and my company.