Laura Winfield Email and Phone Number
Laura Winfield work email
- Valid
- Valid
- Valid
Laura Winfield personal email
Laura Winfield phone numbers
I am a partner and founder at Fishknife LLP.Tl;dr No-code ops automations for (impatient) foundersFishknife is a Digital Operations Agency serving early stage founders and investors. We build next-level ops processes using low-code automations and AIReach out to find out how we can help turbocharge your business.
Fishknife Llp
View-
PartnerFishknife Llp Nov 2023 - PresentExamples of projects delivered:- Built an automated quotation tool for a Pre-Seed services company, reducing time to quote by ~12 hrs- Designed a custom order and inventory tool for a Pre-Seed luxury catering company, enabling 6x sales value and volume growth in one quarter, with no additional sales headcount- Implemented a shared customer inbox tool for a Series A Insurtech, delivering ~40% reduction in per case handling time- Identified, sized and prioritised a roadmap of customer service efficiency opportunities for a Series D Fintech, representing >£0.5m annual savings potential
-
Commercial Support, Denmark Estate Transformation (Ftc)Puregym Oct 2023 - Jan 2024Leeds, West Yorkshire, Gb -
Business Operations ManagerOnto Aug 2022 - Sep 2023London, Uk, GbOnto was a Series C electric vehicle subscription scale-up, serving B2C and B2B customers across the UK. It unfortunately went into administration in September 2023. As a member of the Business Operations team, I was aligned to Customer Service and Marketing teams to drive CX-focused process improvements through data-driven insights, low/no-code automation tools (Make/Integromat, NextMatter), and facilitating intra-departmental collaborationSome achievements include:- Aligned to Customer Service and Marketing teams to build CX-focused process improvements through data-driven insights and low/no-code automation tools (Make/Integromat, NextMatter)- Designed and implemented self-serve customer journeys to reduce key contact drivers by >60%- Launched NPS and CSAT programmes, delivering double digit NPS growth and +0.4 Trustpilot- Implemented a workflow tool to replace an outsourced service, leading to £0.4m annual saving- Built an automated post-return damage invoicing process, leading to 50% reduction in length of process and 2x payment collection rates (>£0.5m annualised bottom line impact) -
Head Of Member FeedbackPuregym Aug 2019 - Jul 2022Leeds, West Yorkshire, Gb- Established PureGym’s first multi-market NPS programme and follow-up processes to drive action- Trained >600 gym managers on NPS and customer insight practices, including providing regional deepdive sessions to support improved scores, resulting in being nominated by the gym teams as Support Centre person of the year- Transitioned all markets to a new customer feedback tool, increasing survey response volume 10x- Led all strategic qualitative and quantitative research, e.g. female gym confidence, cost-of-living- Responsible for training and development of a graduate analyst
-
Strategy ManagerPret A Manger May 2018 - Jul 2019London, London, Gb- Worked cross-functionally and across markets to build the 5-year global strategic plan - Project management, e.g. UK roll-out of full ingredient labelling -
Store Propositions Manager (Costa Coffee - Whitbread)Costa Coffee Mar 2017 - May 2018High Wycombe, England, Gb- Designed and tracked commercial and customer KPIs for Store of the Future trial sites- Led full food workstream for the project, including range selection against customer and commercial measures -
Strategy Analyst (Premier Inn)Whitbread Mar 2016 - Mar 2017Houghton Regis, Dunstable, Gb- Workstream to identify and size opportunities to increase returns on Whitbread's assets, with the potential to deliver up to £3m of annual profit uplift- Data-driven insight to identify key drivers of guest scores, which will be used to prioritise capital expenditure in the future- Detailed analysis of the hotel supply landscape for the German market, including competitor network evaluation -
Associate ConsultantOc&C Strategy Consultants Jul 2014 - Mar 2016London, GbProjects included:- Value chain analysis for a major British retailer, including modelling the cost implications of a number of different sourcing scenarios- Sales channel strategy for a client in the construction sector, including modelling the costs of sales via each channel- Sales data analysis for a B2B services provider, including cohort analysis- Customer and key stakeholder interview programmes across a range of sectors, including B2B and B2C services and FMCG- Competitor research and analysis across a range of sectors, including B2B and B2C services and FMCG- Due diligence projects across B2B and B2C services, Technology and FMCG -
AnalystPragma Consulting Aug 2013 - Jun 2014London, England, GbProjects included:- Market entry research for a large value player looking to enter a new European market, including managing and overseeing qualitative and quantitative research workstreams- Trading data analysis for a specialist wholesaler- Operational support for a leading affordable luxury womenswear brand- New store concept evaluation for a large UK supermarket- Production of pitch documents and marketing materials, including two thought pieces
Laura Winfield Skills
Laura Winfield Education Details
-
University Of CambridgeLinguistics -
Chelmsford County High School For Girls
-
University Of Cambridge
Frequently Asked Questions about Laura Winfield
What company does Laura Winfield work for?
Laura Winfield works for Fishknife Llp
What is Laura Winfield's role at the current company?
Laura Winfield's current role is Operations and Strategy leader, with 10 years' experience in start-ups and high growth environments.
What is Laura Winfield's email address?
Laura Winfield's email address is la****@****d.co.uk
What is Laura Winfield's direct phone number?
Laura Winfield's direct phone number is +4479855*****
What schools did Laura Winfield attend?
Laura Winfield attended University Of Cambridge, Chelmsford County High School For Girls, University Of Cambridge.
What are some of Laura Winfield's interests?
Laura Winfield has interest in Children, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.
What skills is Laura Winfield known for?
Laura Winfield has skills like Teamwork, Microsoft Office, Market Research, Event Planning, English, French, Team Leadership, Event Management, Microsoft Word, Foreign Languages, Driving License, Consumer Goods.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial