In this role, I primarily focused on building, prioritizing, and detailing our product roadmap. I worked with stakeholders on our logistic, marketing, financial, sales, and customer teams. I implemented large scale ideas and goals and turned them into actionable items. I continued to refine our development process by defining steps and documents needed in each phase of development. On this team, I worked hands-on with our new features including a private ecommerce B2B marketplace and freight logistics processes within our platform. I loved working on impactful features for our customers as well as leading the charge for new initiatives in our product. Having experience on the customer success team, I brought the perspective of the customer into our development process. Also, being a long time member of Inxeption, I brought the knowledge of who we were and where we were going to the development team.

When I made the move from San Francisco to New York, I also made the move from Product to Customer Success. My first challenge in this role was setting up our support system and processes. Our customer count was growing and they had questions about everything from initial setup to general troubleshooting.As the leader of this group, I captured and reported on common issues and questions our customers had. By giving the data back to the development organization, I was able to continue to impact the roadmap and start a culture of a tight knit customer success and product development organization relationship. I also managed a group of customer success reps to onboard and grow customer revenue. In this role, I talked with customers and was able to get the root of various feature requests. I honed my skills at understanding customers' processes and helped them optimize their use of our platform.

As the first product manager at Inxeption, I wore many hats. These ranged from defining the building blocks of a new software to meeting with the first customers and onboarding them. I focused on our long term roadmap and the daily tasks of ensuring development flowed from design to engineering. I met with customers and senior leadership daily and created general development processes including how our specs were outlined and our QA processes executed.I also had an influential part in defining the information architecture of this new SaaS platform and which features we should build out first. I defined the product data module (PIM), the orders module, and the ecommerce checkout flow. I was able to research and make decisions on which technology partners we integrated with such as the cc processor and visitor tracking tool. Once our ecommerce MVP was live, we turned focus to shipping and logistics. I led the implementation of UPS parcel and freight shipping on the platform.

- Productized 2 new products, LED RGBW lighting and LED displays, that engineering developed and supported the sales team resulting in $1,040,000 in revenue their first year. - Worked closely with the engineering and sales team to provide LED Lighting and display demos, documentation and solutions for customers.

- Managed the relationship between the R&D and the production team to effectively produce samples of fasteners and run tests on new and current products.- Worked with the manufacturing engineers and machinists to schedule the first round of production with new tooling I designed for the process.

I worked under Dr. Philippe Bardet to publish the research I workied on for a year. I designed, in SolidWorks, and built a flow channel to measure and analyze the boundary layer of a superhydrophobic surface. I took an iterative process of obtaining data, analyzing it, and rebuilding my flow channel. My research utilizes PIV, Matlab, and various lasers and high resolution cameras. I leading this research and taking to final steps to have it published in a scientific journal.

The School of Engineering and Applied Science Student Peer Advisory Network (SEASSPAN) is a student leadership program in which 30 upperclassmen go through an application and interview process to become mentors to the incoming freshmen. I became a leader to 8 freshmen and a resource for them as they enter a new engineering community.

In this leadership role, I helped write our chapter's Bylaws. I was also in charge of the disciplinary committee, it was my duty to confront my peers who were not abiding by our sorority's standards. I learned how to be organized and efficient as well as how to approach peers in difficult situations.

The Mini Baja Team is an intercollegiate competition to build a small, off-roading, 10 hp vehicle. My first year on the team, I worked on the frame of the car. I became proficient at using large machinery in the machine shop to make the frame. My second year on the team, I designed and built the steering of the vehicle. On this team, I became familiar with the machine shop and learned how to use the mill, lathe, various saws, and the drill press.

Working in the corporate atmosphere, I advanced my skills in communication, teamwork, time management, and customer satisfaction. During this internship, I learned how to use Minitab, Access Database, and had an introduction to Six Sigma certification processes. I worked to create a new test method for the CMP Pads quality team and created a database to keep inventory of different machines and parts in the lab.

In this position, I managed email correspondence for Congressman Peter Roskam’s office. I also wrote briefings on special issues meetings, researched current events, and wrote executive summaries.I directed incoming office mail and calls to the appropriate office members to maintain an organized atmosphere.

I developed customer relationship skills and worked to please the customer. I learned retail computers and how to navigate through programs while holding conversations with clients.

I worked to maintain the safety of our gymnasium during special events as well as maintained crowd control measures.