Laura Withrow Email and Phone Number

Responsible for managing and overseeing team responsible for coordination of a comprehensive health care program in which members needs are identified, including physical health, behavioral health, social services for a special product/programs such as long term service and supports (LTSS), Foster Care, Intellectual and developmental disabilities(IDD), HIV/Aids etc. Primary duties may include, but are not limited to: • Manages resource utilization to ensure appropriate delivery of care to members, adequate coverage for all tasks and job responsibilities. • Coordinates service delivery to include member assessment of physical and psychological factors. • Participates in cross-functional workgroups created to maintain and develop program. • Evaluates current processes of Special Program's support functions; recommends changes for increased efficiencies and improved outcomes. • Develops and conducts training programs for staff involved in the program. Extracts and manipulates analytical data to present findings to relevant markets and stakeholders. • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Oversight and direction of non-clinical QM functions including but not limited to Health Promotions, Member Engagement, Health Programs, HEDIS Interventions, Performance Measurement and Patient Centered Medical Home team.

Long Term Care Diversion Program