Laura Young Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Australia

Australia

- Grew the portfolio under management from 1 to 7 properties in a two-year period through strategic acquisitions and effective marketing initiatives, significantly expanding market presence.- Systematized day-to-day operations across the property portfolio, developing streamlined processes to ensure a seamless guest experience and maintain high property standards.- Recruited, trained, and supervised a dedicated professional support team, establishing a strong team dynamic and enhancing operational efficiency.- Implemented quality control measures to ensure consistency in cleanliness and maintenance, directly improving Airbnb ratings and guest satisfaction.- Established performance metrics and evaluation processes to assess team effectiveness, provide constructive feedback, and drive continuous improvement.- Fostered strong relationships with property owners and guests, addressing concerns promptly and ensuring a high level of satisfaction.- Monitored and analyzed market trends to adapt acquisition and marketing strategies, ensuring competitive positioning and maximizing revenue.

Sydney, New South Wales, Australia

- Evaluated and assessed the usability and design of the PSAM digital project, a core student performance analytics tool, enhancing user experience and interface design.- Translated key trends into actionable insights for stakeholders, driving strategic decisions and improving product effectiveness.- Conducted data analytics to derive key insights, utilizing tools and methodologies to measure and report on product performance.- Performed product analysis to identify and recommend technical solutions, ensuring alignment with project goals and stakeholder requirements.- Designed a DevOps Dashboard for internal technical executives, streamlining operations and improving data visibility.- Collaborated with cross-functional teams, including developers, product managers, and technical executives, to align solutions with business objectives and deliver high-quality products.- Learned and applied JQL (Jira Query Language) to efficiently query and analyze data, enhancing project tracking and reporting capabilities.- Gained proficiency in Google Analytics to gain user product insights and drive data-informed decisions, improving overall user engagement and product success.

Sydney, New South Wales, Australia

- Founded and operated a design studio specializing in creating marketing assets for small businesses to boost customer traffic and conversion rates.- Designed marketing materials for Teddi Dean, including flyers that successfully increased attendance to a meditation course by 50%.- Developed and executed an email campaign for Modern Elder Academy, designing booklets and flyers that improved click-through rates.- Collaborated with clients to understand their goals and deliver tailored design solutions that effectively addressed their marketing needs and enhanced their business performance.- Utilized design tools and best practices to produce high-quality, impactful assets, contributing to measurable improvements in client engagement and conversion.

Sydney, New South Wales, Australia

- Retail Sales Representative at a flagship Lululemon store, consistently achieving high sales performance through exceptional customer service, in-depth product knowledge, and personalized recommendations.- Received commendations from managers and guests for outstanding sales achievements and customer service, including being mentioned by name in post-purchase surveys for providing exceptional service.- Managed back-room stock organization efficiently, ensuring accurate inventory control, timely restocking, and optimal product placement to enhance sales floor operations.- Implemented inventory management best practices, contributing to improved stock accuracy and reducing discrepancies, thereby supporting a smooth and efficient sales process.- Collaborated with team members to maintain a well-organized sales floor and back room, facilitating an excellent shopping experience and operational efficiency.

Sydney, New South Wales, Australia

- Executed targeted marketing campaigns aimed at small-business sales, utilizing Mailchimp to engage a database of commercial buyers and drive acquisition offers.- Organized and maintained the buyers' database, segmenting it into specific target customer groups to enable precision marketing campaigns and enhance engagement.- Managed mail-outs and marketing automation through Mailchimp, ensuring timely and effective communication with potential buyers and maximizing campaign reach.- Analyzed campaign performance metrics to assess effectiveness and optimize future marketing strategies, contributing to improved acquisition rates and business growth.- Collaborated with Founder to develop and implement strategic marketing initiatives, supporting overall business objectives and enhancing brand presence.

Singapore

- Coached basketball for boys and girls ages 6-15, developing and implementing age-appropriate drills, activities, and game strategies to enhance players' skills and understanding of the game.- Selected as a student leader within the club, taking on responsibilities such as coaching, organizing practice sessions, and managing game-day operations to ensure a positive and productive experience for all players.- Fostered teamwork and sportsmanship among young athletes, emphasizing personal growth, discipline, and the importance of collaboration both on and off the court.- Provided individualized feedback and support to players, helping them improve their technical skills and build confidence through constructive coaching and encouragement.

Bachelor Of Design Computing, Product Design And Front-End Development

Activities and Societies: The Women's College SUEDE (Sydney University Experience Designers) Society

Bachelor Of Advanced Medical Science And Marketing, Medicine And Marketing

Activities and Societies: The Women's College Women in STEM USyd Marketing Society

Bachelor Of Arts

High School Diploma, 6-12

Activities and Societies: Basketball, National Honour Society, National Art Honour Society, National Thespian Society, Rustic Pathways.