Laura Henry Email & Phone Number

Fort Collins, Colorado, United States

Provided expert guidance to orthodontic practices, focusing on practice management, team training, and process optimization.Conducted comprehensive practice assessments to identify areas for improvement and implement targeted strategies to enhance overall efficiency.Developed and implement customized training programs for orthodontic teams, leading to improved patient satisfaction and increased case acceptance rates.Advised on technology integration to streamline workflow and enhance patient experience.Collaborate with orthodontists and their teams to develop and implement marketing strategies, resulting in increased patient referrals and practice growth

Fort Collins, Colorado

Coached team members to help increase performance and patient careAddressed patient and parent concerns promptly and efficientlyMade treatment presentations to prospective patientsGenerated and presented high cost financial agreements, consistently closing 90%+ of casesFacilitated communication between doctors, patients, and staff membersMaintained relationships with patients and their familiesVerified insurance coverage for patientsIdentified inefficiencies and made recommendations for process improvementsAided in the interview process of potential employeesMotivated employees to provide a more positive work environmentAssisted in converting entire practice to electronic chartingGenerated patient and productivity reports Leadership team member, helping to increase productivity while decreasing cost

Okinawa, Japan

• Greeted all customers in a warm and friendly manner to create a positive first impression of the company.• Maintained a solid knowledge base of all products and services• Mentored, coached, and trained team members• Followed through with customer requests and addressed grievances• Served as a primary point of contact for customers for information on products and services• Inventory management • Entered consumer information into the databases quickly and with minimal errors• Promoted exclusive products to increase retail sales• Recorded inventory sales into weekly income report• Prepared and monitored monthly budget

Fort Collins, Colorado, United States

• Recruited, hired, and trained new employees• Supervised team members and addressed performance deficiencies• Created and implemented more efficient production practices• Resolved customer and employee complaints in a professional and timely manner• Inventory management• Managed payroll and time/attendance systems

Biology/Biological Sciences, General

Front Office Medical Administrative Assistant

Coursework in: Medical Office Procedures and Administration, Human Anatomy and Physiology, Medical Terminology, Medical Office Computer.

Associate Of Science (A.S.)