Laura Baker Email & Phone Number

Nottingham, England, Gb

Leicester, United Kingdom

Charged with identifying continuous improvement opportunities and supporting transformational change within FCA regulated environment, with a view of driving efficiencies and standardisation in support of the company-wide digital agenda: - planning, developing, and implementing process changes in order to optimise and streamline in-house recruitment practices and ensure appropriate compliance, control and governance in line with relevant legislations- working with operational teams, risk, fraud and data protection functions- Risk Management- Business Continuity- delivery of operational efficiencies through policy review, process optimisation, automation and mapping

Strategic partner to key stakeholders in Retail and Insurer Services business areas, supporting all business critical mid-senior level hires, and overseeing volume requirements.

Nottingham, Brighton And Bedworth, United Kingdom

Remit: managing a team of six Resourcing Advisors and two Resourcing Assistants across all three UK Call Centre sites.- Led high volume recruitment activity, hiring in c.600 FTE across Contact Centres within six months to support peak - Project delivery in capacity of Resourcing Lead for recruitment of new call centre set up (300 FTE volume hires and 20 Team Leader hires) across Nottingham and Brighton site- Led specialist and senior hire recruitment activity across Call Centres- Supported and motivated in-house resourcing team through period of significant change- Project delivery in capacity of Resourcing Lead for set up of new resourcing model for volume hires across Contact Centres, working closely with senior stakeholders, team members and partner agencies across all three sites to ensure seamless transition to new model - Developed company ATS further to include new agency module, supporting further streamlining of the new recruitment process, significantly reducing in-house administration and supporting new team structure - Created MI dashboards shared with senior stakeholders, providing weekly updates to the Group HRD, Head of Resourcing, and Customer Contact Directors- Part of project team tasked with developing a new set of values for the organisation, helping to drive a cultural change programmeResponsible for:- Change management, employee and team engagement- Project delivery across Contact Centres as Recruitment Lead- Vendor management- Managing both strategic and operational recruitment activity within the Contact Centre - Managing key relationships with Senior Contact Centre Management, HR Leadership Team, L&D, Planning and external suppliers

Brighton And Nottingham, United Kingdom

- Led high volume recruitment activity, hiring in c.1,300 heads across Contact Centres annually - Implemented new Strengths Based Recruitment model to support high volume recruitment across the Contact Centre in 2015- Project delivery in capacity of Resourcing Lead for recruitment of new call centre set up (90 FTE volume hires and 13 specialist / senior hires) at Bedworth site- Implementation of direct sourcing model, reducing agency spend within the Contact Centre- Rebranded contact centre employee referral scheme, led on running new campaign, boosting monthly referrals - Drove alignment across the Contact Centre, closing gaps in process and driving continuous improvement to ensure a robust, consistent approach and customer-focused service- In support of a transformational work stream (Early Life Cycle) led on redesign of all assessment materials for volume hires. Designed and delivered new, enhanced methodology in support of business-wide Transformation Programme, training team members, hiring managers and agency partners across all three UK Contact Centre sites - In support of a new total reward offering in the business, led on various attraction initiatives to increase brand presence and attract a different calibre of candidate in the market - Drove team performance through expectation setting, 121 coaching and driving accountability Responsible for:- Delivery of high volume recruitment requirements across the Contact Centres- Driving alignment across the Contact Centres - process standardisation for critical / volumes roles- Team Manager for 6 Resourcing Advisors, and 2 Resourcing Administrators- Ensuring the resourcing team provided a customer focused and effective resourcing service to deliver both HR and Operational strategic goals and objectives- Defining local attraction strategy- Process development and implementation- Supplier and contract management- Recruitment forecasting and reporting

Brighton, United Kingdom

- Supported high volume recruitment in Brighton- Forecasting for high volume recruitment requirements across the Contact Centre- Managing the talent pool and candidate flow through the ATS- Organisation and running of assessment centres- Handling end to end recruitment process from application to offer stage- Contributing to the development of online and offline attraction strategy- Training and coaching of new members of the team- Effective stakeholder management

Cipd Level 3 Diploma In Hr Practice, French Studies

2:1 Ba French Studies