At Crisis Response Company (CRC), I created and maintained the foundation for the Construction pillar’s SharePoint site. I managed the proposal process, ensuring everyone on the team met their deadlines. I scheduled and ran meetings, tracked attendance, and ensured the team's deadlines were met. My ability to manage projects from start to finish, including budgeting, timing, and scope changes, was consistently demonstrated. These ground-up builds involved planning, staying on track with budget, communication with all subcontractors, maintaining a zero-safety incident record, and problem-solving.

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary.

COVID Position eliminatedResponsibilities included:Responsibilities included opening over 50 brick and mortar locations to test patients. The locations were in California, Nevada, Washington, Oregon, Arizona, Florida, and New Jersey. There were over 75 individuals to coordinate for site readiness. Total value of projects $1.5M.- implemented Paychex - benefits, timekeeping, learning, and hiring for 250 employees. - Filing for business licenses at the state/city level, as well as permits- Set up brick-and-mortar locations to test patients, including permits, licensing, contractors, budgets, personnel, schedules and closing, where applicable. - Creating processes to follow federal/state/city medical testing regulations- Supervising medical assistants and virtual assistants- Administering IT functions-SharePoint, Smartsheets, Slack, WordPress, Amelia, Calendly & GoDaddy.

COVID Position eliminatedProvided support on several projects throughout the U.S. from kickoff through project completion and closeout. Projects included 1 Southwest LTC Nursing Homes, 2 Fresenius Kidney Centers*, 2 Aaron’s Furniture, 2 Panera Bread, 2 Lens Crafters*, 30 Walmarts*. Project consisted full remodel of existing facilities valued at $3.6M. *Filled Project Manager/Assistant Project Manager/Construction Manager/Superintent roles to make sure projects were completed on time and under budget.This includes the projection of and adherence to job budget and timing of tasks, as well as securing approval for any changes to scope. Foster relationships with internal and external partners to ensure deliverables are met. • Creation of complete project schedule. • Plan coordination of sub-contractors and materials. • Coordinate and facilitate project kick off and meetings. • Assist in negotiation of job with various sub-contractors. • Ensure proper permits are obtained, inspected and closed out. • Resolve conflicts with vendors to move project through each phase. • Complete required internal and customer reporting on job status. • Answer and resolve customer inquiries on assigned projects. • Provide onsite project supervision when necessary to review progress and provide solutions to challenges.

Managed the clerks (8-10) for the election, the presiding judge is in charge of and responsible for the management and conduct of the election at the polling place of the election precinct that the judge serves. (Texas Election Code - Section 32.071) This is for the city election, which normally occurs once a year in May.

Responsible for identifying control weaknesses and assist in remediationReviewed systems for adequate management controls, efficiency, and compliance with policies. Made recommendations when necessary.Conduct internal audits and track findings to closeEnsure audit tasks are completed accurately and within timeframes

Directly responsible for assisting new and existing customers.Possess a competitive spirit and be able to produce sufficient sales to meet and exceed company and location production standards.Handle customer situations and making equitable decisions for the customer and the company.Participate as a “team player”, constantly supporting other team members.Set an example of high personal and professional conduct for employees and others.Creates the ideal customer experience with each customer interaction by following the 5 Key Behaviors with every customer, every time. Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, and Home Solutions.Understand customers' needs and help them discover how our products meet those needs by following the AT&T Retail Experience. Educate and engage customers through product demonstrations. Interact with customers and provide prompt and courteous customer service to all customers.Complete all aspects of opening and closing the store in accordance with written procedures.Accurately count and make change for customer transactions. Assist with inventory maintenance.

Led/developed projects designed to streamline processes and implemented products for organization.Performed IT audits in house & for contracts - USPS, base operations for Navy & Air Force installations.Conducted root cause analyses to determine methods for improving efficiency.Collaborate with departmental managers to design, create and implement process and reporting solutions.Convert complex data into usable information using appropriate charts, tables and graphs to communicate results to management.Reviewed audit and OSHA findings to eliminate re-occurrence, in addition to modifying controls.Implemented products for Quality team and developed projects designed to streamline processes. Gathered all OSHA information for 20 programs with multiple locations per program.Managed upgrade of company intranet, including user security and reporting. Analyzed business practices to identify areas in need of redesign or improvement. Directed changes with the purpose of improving customer service and meeting client needs.

Partnered with team to achieve sales, service, organization, cash handling/balancing and customer satisfaction for the store in compliance with company procedures. Ensured the maintenance of expected operational and merchandising standards. Maintained store presentation and supported brand consistency with the team of 15.

Implemented products for Quality team and developed projects designed to streamline processes. Conducted root cause analyses to determine methods for improving efficiency. Reviewed audit findings and OSHA logs with the purpose of designing changes to procedures.Gathered all OSHA information for 20 programs with multiple locations per program.Managed upgrade of company intranet, including user security and reporting. Analyzed business practices to identify areas in need of redesign or improvement. Directed changes with the purpose of improving customer service and meeting client needs.

Workflow manager responsibilities included: Oversaw all workflow processes and reporting on tickets, as well as forecasted trends, for all practice groups throughout North America.Monitored team of five with matrix reporting workload, consistently reviewing workflow to ensure client satisfaction for user base of more than 15K end users and more than 3K Intel and UNIX servers.Ensured technicians resolved client problems within SLA. Implemented several processes and software, streamlining transition from Aon to CSC. Deployed service request software for Aon account, including approximately 300 technicians. Conducted backup for incident and problem management for outages of severity 1 and 2. Reviewed requirements to match functionality and performed unit software testing. Team Lead responsibilities included managing five Platform System Support Administrators working in the maintenance area. Asset control (CMDB), change management, process improvement, documentation of the systems/applications/process, managing several team and personal projects to improve the infrastructure.Previously responsible for performing and/or coordinating all the activities associated with the Local Area and Wide Area Networks. The LAN consists of multiple servers (Novell 4.X, 5.X, 6.X, Windows NT 4.0, 2K, Backup Exec, ArcServe, SAA Gateways, Castelle fax servers, RAS Servers, Unix servers & AS400), 2,500+ users, network laser printers, multi-function devices, dial in/out capability, SQL Server databases, application unit testing and various application support.

Daily operational tasks included: End-user support via help desk ticketing system All Windows Operating Systems ID creation Lead support for printer installation on network (various makes) MAC PC asset management Software installationProjects included combining/converting technology (pc's, printers, servers) from the Hudig-Langeveldt merger and the Alexander & Alexander acquisition.

• Instructed & supported staff and volunteers on usage of software/hardware/computer systems• Act as backup for other staff members• Coordinating Corporate Night fund raiser

• Supervise and instruct part-time employees• Extensive contact with applicants, students, instructors, and local legal community• Prepared inquiry materials for applicants• Screening telephone calls for the various members of the department• Maintain and update student files and records on a daily basis

• Supervised crew members• Responsible for ordering inventory• Cost containment• Crew training