Laura Lacy

Laura Lacy Email and Phone Number

Customer Service Representative @ Idaho Power Company
Laura Lacy's Location
Kuna, Idaho, United States, United States
Laura Lacy's Contact Details

Laura Lacy personal email

About Laura Lacy

I have worked in a variety of environments, from small business to large corporate business. My primary experience is in all forms of customer relations. As an Office Manager for Boise Print, Inc I was the face of the company and assisted in most aspects. As a CSR for Idaho Power Company I work directly with customers to complete requests and handle various inquiries. I have become versed in handling customers even in unpleasant situations. I believe my strong relationship building skills and ability to act fast makes my customers very loyal to whatever the organization is that I am representing. I love to work hard and play hard. At times this balance can be challenging to manage, but when it is, that is when I am happiest and accomplishing the most.Specialties: I have a variety of experience in Customer Relations, Inventory & Purchasing, Human Resources, Operations and Administration. I love to control the chaos and manage details. Making things happen is something that I take great pleasure in. Setting goals and achieving goals is also something that I love and work hard at in not only my professional life but my personal life as well.

Laura Lacy's Current Company Details
Idaho Power Company

Idaho Power Company

View
Customer Service Representative
Laura Lacy Work Experience Details
  • Idaho Power Company
    Customer Service Representative
    Idaho Power Company May 2011 - Present
    As a CSR it is necessary for me to follow guidelines that are company & governmentally based. Our governmental guidelines are on both state and federal levels. I am empowered to make good business decisions in gray areas with regard to customer situations. There are circumstances when for the benefit of the customer and the company that I am able to go outside of the guidelines that are put in place to better meet the needs of both parties involved. I work with customers to set up new accounts, manage service orders, handle billing inquiries, and gather information regarding outages. In addition to my standard daily duties I represent my team in a council that promotes our company culture and a positive work environment.
  • Sos Staffing
    Customer Service Representative At Idaho Power
    Sos Staffing Mar 2011 - Jun 2011
    Worked as an entry-level Customer Service Representative.
  • Boise Print Inc.
    Office Manager
    Boise Print Inc. Aug 2006 - Feb 2011
    As an Office Manager I worked in many capacities that covered everything from Customer Relation, Operations, Inventory & Purchasing, and Human Resources. I worked to effectively facilitate customer inquiries, job quoting, processing, and scheduling of over 3,500 jobs per year with less than 1/2 % in rework in an industry that averages 3-5%. I was responsible for working with a team of customers, vendors, prepress personnel, press operators, and bindery personnel to meet tight production deadlines while maintaining timelines on all jobs in production.
  • Sears Portrait Studio
    Assistant Studio Manager
    Sears Portrait Studio Oct 2004 - Jun 2006
    As an Assistant Manager I recruited, interviewed, hired, trained, and evaluated a team of up to 21 associates. Technical responsibilities included effectively scheduling associates to fulfill the needs of the studio according to appointment and non-appointment customers. I had to ensure high quality photography, customer service, and an experience that ensured repeat customers and referrals. As a team we analyzed reports and data to achieve 10% growth in this fast-paced environment.
  • Dow Corning
    Laboratory Technician
    Dow Corning Feb 2004 - Jun 2004
    I worked as a Research Assistant for Research and Development of Silicone Emulsions. I compiled and analyzed data, maintained a workbook, and wrote technical lab reports. I accurately purchased and maintained inventory of lab supplies and chemicals. Additional duties included maintaining exemplary cleanliness and organization of our lab that adhered to OSHA policy.
  • United States Navy
    Photographer'S Mate Petty Officer Third Class (Ph3)
    United States Navy Jul 1995 - May 1999
    I was stationed onboard the USS Blue Ridge LCC 19, the flagship for the Commander of the Seventh Fleet. I was able to travel while I served my country. As a photographer I was responsible for the documentation of sailors being ambassadors of the US and the life of a sailor in the Navy. I have two accomplishments I am proud of 1) researching, developing, training and implementation, in addition to the maintenance of a QC program for photographic prints and photographic equipment and 2) seeing 21 countries in the 2.5 years I spent onboard the USS Blue Ridge. These activities helped lay the ground work for my work and play ethic that is still a part of my life.

Laura Lacy Skills

Customer Service Purchasing Inventory Management Vendor Management Third Party Vendor Management Process Scheduler Process Improvement Human Resources Invoicing Invoice Verification Industry Research Sales Hands On Training Data Entry Portrait Photography Landscape Photography Microsoft Office Microsoft Word Microsoft Excel Powerpoint Access Apple Highly Detail Oriented Team Building Eye For Details Dedicated To Improvement Outstanding Interpersonal Communication Skills

Laura Lacy Education Details

Frequently Asked Questions about Laura Lacy

What company does Laura Lacy work for?

Laura Lacy works for Idaho Power Company

What is Laura Lacy's role at the current company?

Laura Lacy's current role is Customer Service Representative.

What is Laura Lacy's email address?

Laura Lacy's email address is la****@****ail.com

What schools did Laura Lacy attend?

Laura Lacy attended Northwest Nazarene University.

What are some of Laura Lacy's interests?

Laura Lacy has interest in Photography, Camping, My Family, Fishing.

What skills is Laura Lacy known for?

Laura Lacy has skills like Customer Service, Purchasing, Inventory Management, Vendor Management, Third Party Vendor Management, Process Scheduler, Process Improvement, Human Resources, Invoicing, Invoice Verification, Industry Research, Sales.

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