Passionate about helping small to midsize companies improve their human capital data and create trustworthy HR metrics so that the business can make confident talent decisions improve attrition and increase profits without having to invest in costly analytical tools.

• Responsible for creating and implementing a strategy to integrate HR systems, improve system integration and data integrity. • Recognized cross-functional thought-provoking leader that challenges status quo to improve operational, system and team effectiveness.

• Managed a service delivery team responsible for comprehensive HR BPO vendor relationships, HR system design, configurations, administration and support. Specialized in HR project/program management and system implementation. • Program managed parallel and cross functional HCM projects to improve system functionality and improve team effectiveness. • Responsible for the ongoing governance, compliance and continuous improvement for transactional HR and payroll systems, processes and procedures.• Accountable for HR vendor contracts negotiations, contract adherence and change controls. Reduced annual processing fees by 7% and negotiated $100k in change control savings.• Developed a C-level steering committee to assist in the vision and evolution of HR services and technology, resulting in improved value of our outsourcing vendor.• Recognized mentor, coach and leader by highlighting individual strengths and holding crucial conversations supporting professional and personal development.• Improved outsourced HR, Payroll and Leaves call center SLA’s, resulting in decreased wait times (minutes to seconds), improved employee satisfaction to 98% and increased first call resolution (70% to 87%).

• Managed six human resource specialists responsible for new hire on-boarding, HRIS and end to end processing. • Successfully configured and implemented enhanced talent management system improving candidate self-service and reporting. • Deployed an integration tool that automated data loads between talent management and JDE system.• Identified inefficient manual processes and partnered with IT to automate processes and reduce redundancy. • Documented business requirements to ensure business needs were properly identified and developed as required.

Global HRISAccountable for the design, implementation, and support of global HR, benefits and payroll information systems. Conducted due diligence of benefit and compensation for potential mergers and acquisitions, and oversaw the integration of acquired employees. Led cross-functional team that developed an on-line knowledge base used by HR specialists to expedite resolution of benefits and payroll issues. Defined key controls that regulate PeopleSoft user access mitigating fiduciary risk in accordance with Sarbanes Oxley 404 standards. Streamlined and automated employee severance process that eliminated package production costs and expedited payments.Human Resources Service CenterAssisted in the creation and implementation of a human resource service center. Managed a staff of 40 human resource call center representatives that researched and resolved benefits and payroll issues for up to 95,000 employees. Responsible for trending, root causing and correcting systemic process and system failures. Improved first call issue resolution through the enhancement of a cutting edge issue tracking system and improved training materials. Reduced call abandonment to 2% and hold times to less than 30 seconds by enhancing the call routing system and increased schedule management. Successfully developed a rigorous overpayment collection process recovering $1M in overpayments.