Laura Kershner Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

In my current role as the Onboarding Team Lead, I manage a team of eleven. My primary responsibilities include coaching my team in their professional development, strengthening our culture through a variety of team building exercises, and ensuring my team’s success through KPI monitoring. As a manager, I use my deep knowledge of Popmenu procedures and skills in customer service towards escalations and top-tier accounts as needed.

Atlanta, Georgia, United States

Atlanta, Georgia

Greater Atlanta Area

Monitored associates to ensure all operating procedures were followed to provide an excellent guest experience resulting in repeat business and revenue increase. Oversaw all administrative tasks including balancing of all transactions for credit and cash.

Greater Atlanta Area

Demonstrated the best possible levels of service while anticipating customer needs and fulfilling them. Worked and communicated with a large team, and demonstrated accountability. Effectively trained new employees in the steps of service, restaurant protocol, safety procedures, and proper food handling.

Marietta, Georgia

Increased and expanded my already thorough understanding of industry-related knowledge and habits. Provided excellent customer service and ensured guest happiness. Viewed as a high-volume sever ensuring I could successfully maintain a high number of guests. Trained new employees on restaurant standard practices.

Greater Atlanta Area

Maintained the appearance and organization of several Home Depot stores around the Atlanta-area which included transforming the stores for the seasons. Maintained visual standards, developed and executed merchandising strategy, and optimized inventory to generate profit.

Atlanta, Georgia, United States

Developed the essential skills to provide outstanding customer service in a fast-paced and team-oriented environment. Maintained a calm and friendly demeanor during stressful situations, and functioned very well under pressure. Stayed exceptionally organized and was able to multitask.