Laura Aubrey Email & Phone Number

Campbell, Ca, Us

San Francisco Bay Area

IOR Destination Services provides stability and support during the relocation process to ease the transition and enable employees and their families to settle in, adapt, and thrive in their new communities and roles.* Perform initial consultation with international and domestic assignees to review their program and identify requirements and preferences. Manage, prioritize, and track programs and caseload.* Assist assignees with area overview and obtaining bank accounts, Social Security Numbers, and driver’s licenses. Review school options and coordinate registration. Research homes and schedule tour appointments; coordinate lease review and property inspection. Accompany assignees to various appointments and tours.* Maintain ongoing communications with assignees, program managers, and authorizers. Update internal online system with status, including key task dates, expenses, and documentation.* Established a database of housing information to facilitate home finding; created e-mail templates to easily provide all assignees with standardized information, customizing content as necessary.

Sunnyvale, Ca

Managed an 11-person team comprised of hardware writers, editors, illustrators, and contractors in multiple locations and worked with the leadership team on budget and resource planning.* Served as program manager for a writing assistant evaluation project culminating in the licensing of Congree Authoring Server, an electronic style guide for integration with Oxygen XML Editor.* Project managed and created process documentation for the development of Day One+ guides to get customers up and running quickly.* Worked with a content strategist and the editing team to develop content modernization guidelines and provide initial training and ongoing seminars.* Acted as lead SharePoint administrator, creating new sites and pages, developed instructions for those creation processes, and trained replacement administrators.

Sunnyvale, Ca

* Managed a team of eight editors for one year; after a reorganization, managed a team of four editors and two illustrators. * Developed a standard editing request practice to track assignments and ensure all requests were fulfilled.• Acted as the Quality Management System (QMS) representative for TL9000 certification for our Sunnyvale site; became a certified internal auditor as well as the process map owner; created and provided annual TL 9000 training for 120+ employees. * Project managed several rebranding projects with outside partners.* Managed first article approvals for print documents, coordinating with local and foreign print vendors.• Opened requisitions and purchase orders for various staff and projects; tracked invoices and accruals.

Sunnyvale, California, United States

• Served as program manager for a proof-of-concept project that provided an architected and curated information experience for customers, with information from various teams.• During a reduction in force (RIF), created a new 120-page process guide for deploying content.• Managed requirements and execution of OEM technical content rebranding initiatives for partners. Coordinated workflow and delivered finalized files as the single point of contact between business group NPI, partner management, and documentation teams. Mentored and managed a team of five remote content rebranding contractors.• Set up, configured, and administered multiple SharePoint collaboration sites.• Tracked illustration contractors, work, and schedules.

Cupertino, Ca

As Writing Manager: • Managed 4 technical writers working on web and print-based documentation for 6 software products. • Ordered and managed hardware, software, equipment, and supplies. • Worked with the group manager on roadmaps, budget and resource planning, and internal reviews. • Wrote and assisted with documentation and indexing, as needed.• Implemented new standardization processes by facilitating seminars with staff and contract writers.• Documented internal writing and art processes, including use of tools, software, and methods.• Developed an internal serial number database to track 45+ applications and tools.• Managed and updated an internal wiki.As Project Manager: • Managed schedules for print, onscreen, and web-based documentation for several projects.• Interfaced with internal staff and external contractors to ensure proper documentation was completed on schedule.• Managed a team of 6 writers working on web- and print-based documentation for professional applications.• Successfully managed the conversion of 20,000 pages of documentation from FrameMaker to an XML authoring system.

Cupertino, Ca

Worked closely with development teams to plan, write, edit, test, and revise comprehensive documentation. Tested onscreen documentation and filed bugs in Radar.• Developed and wrote 1600+ pages of documentation for Final Cut Pro• Assisted in documenting and indexing DVD Studio Pro, Soundtrack, and LiveType

Cupertino, Ca

• Developed documentation plans, organized and wrote documentation, and created online help, tours, tutorials, and text files, with awareness of the end-user. • Created, wrote, and updated print and online end-user documentation for products including Final Cut Pro, iMac, Apple Studio Display, and Newton OS hardware and software.• Acquired background materials and knowledge through research and interviews, coordinated schedules with the project and production teams, and attended cross-functional team meetings.• Worked with usability testers to test and refine documentation.• Collaborated with other writers to develop cohesive documentation strategies within product lines.

Cupertino, Ca

• Wrote user documentation for an internal CD-ROM drive and two monitors.• Managed and coordinated the revision of multiple hardware user guides.

Laurel, Md

• Performed general reference duties and supervised the weekly gathering and reporting of library statistics.• Redesigned the reference procedures manual for library staff.• Automated the tracking system for subscribers of online database services.• Coordinated a team participating in the library strategic planning process.

Virtual

Wrote reviews of reference books in the earth and environmental sciences for this national library journal.

Bethlehem, Pa

• Performed general reference duties and provided specialized services for science and engineering subjects. • Worked closely with faculty and staff on a regular basis to develop class- and subject-specific research and user guides and bibliographies.• Taught 30+ library research classes and workshops on the use of computerized resources• Created an in-house database to manage 150+ documents.• Coordinated the reference documents electronic bulletin board over the campus-wide network, answering 50+ questions per week.• Programmed and implemented 2 computer-assisted instruction programs for index selection.

Bethlehem, Pa

Taught the course, “Computer Applications in Libraries,” involving lectures and hands-on training.

Mapw, Master Of Arts, Professional Writing

Mls, Master Of Library Science

Bs, Geology