Managed daily operations of patient care coordination across multiple service departments, optimizing workflows to ensure top-tier patient care. - Developed and implemented training resources for care coordinators, lab coordinators, and medical record specialists, significantly enhancing patient services. - Led cross-functional projects to boost productivity, optimize revenue, and explore expansion opportunities. - Audited and monitored business partnerships, leading to the development of a successful Request for Proposal (RFP) project to improve service offerings.

- Collaborate with sleep team to develop appropriate workflow protocols and treatment plans for individuals with respiratory sleep disorders- Develop training material for internal medical providers and care coordinators- Create patient instructional videos for specific therapeutic devices

- Assist and continually monitor residents for proper position of airways, oxygenation, and respiratory stability.- Successfully collaborate and initiate coordination of respiratory services with other resident services to ensure the continuity of the resident’s total regimen of care.- Initiate and be clinically responsible for the administration of respiratory therapies, ventilator management, and tracheostomy care.

- Engaged in quality assurance and management practices- Contributed to development of department protocols, training meetings, and marketing materials - Provided treatment, management, diagnostic testing, and education to patients with sleep disorders- Supported patients with various sleep treatment options, such as OAD, PAP, and/or surgical airway referrals- Implemented successful and quality telehealth patient support practices to expand patient outreach- Served as an advocate for the patient and act as a liaison with other members of their healthcare team

- Communicated directly to patients guidance on their specific care needs as well as general information on Sleep Apnea, PAP therapy, and related medical equipment- Coached, educated, and provided information and Respiratory Assessments in an office, home or medical environment utilizing both face-to-face encounters and telephone communications- Remotely and directly troubleshoot issues as an expert resource for all respiratory related inquiries- Managed Cognitive Behavioral Therapy for Insomnia (CBTI) program via BetterNight mobile application

- Directed the Sleep Coaching program to service clients with sleep apnea nationwide- Trained all staff on how to appropriately manage client needs dependent on individual roles- Executed therapeutic program with patient education and followed up to ensure successful treatment outcomes - Collaborated with CEO to strategize business development and create the nation’s first client-centric sleep apnea program

- Conducted patient overnight comprehensive polysomnographic testing and analysis - Provided clinical patient care and education to facilitate diagnosis of sleep disorders - Configured full electrode application for clinical diagnostics and therapeutic titration settings

- Provided expert drug product information to healthcare professionals by using approved indications and product efficacy/safety profiles- Supplied comprehensive education, clinical support and disease management tools to assist medical staff in providing optimal patient care

- Delivered and provided instruction to patients/caregivers on proper use of home medical equipment and/or respiratory care procedures- Partnered with local sleep center to ensure patient compliance and provide therapy education- Medical equipment experience: CPAP/BiPAP, Home Sleep Studies, Ventilators, Apnea Monitors, Pulse Oximetry, Portable Oxygen, Nebulizer, and Cough Assist

- Accurately deciphered and processed prescription orders and medical records into the pharmacy’s database, ensuring timely and precise data entry.- Trained and supervised pharmacy team members, managed shift changes, and delegated tasks to maintain smooth operations and high-performance standards.- Collaborated with management to enhance training and development programs, contributing to continuous improvement in team effectiveness and workflow efficiency.