Laura Gibbons Email & Phone Number

State College, Pennsylvania, Us

• Provide care for two children, one husband, and one canine• Maintain facilities, personal shopper, chef, etc.• Administrative support for family businesses, investments, and partnerships

State College, Pa, Us

• Coordinated multiple new customer deployments for hosted desktops and hosted telephone systems simultaneously• Facilitated customer calls to gather requirements and translated those needs into technical actions for engineers• Create and update accurate documentation around project requirements, details, and scope• Developed training guides for new users and conducted training both virtually and on-site as well as provided user support during go-live

Schaumburg, Il, Us

• Managed several projects at various stages• Identified, developed, & implemented process efficiencies• Provided support for statement of work development• Conducted demonstrations, and provided training and customer support for users of software systems• Developed and executed implementation plan to ensure new customers had a positive experience• Developed system for tracking all billable activity for new accounts and summarized charges weekly

• Developed an educational tool for new borrowers that detailed the loan process and requisite information and documentation• Coached borrowers regarding the information and documentation that would be needed to close a loan• Acted as a liaison between the borrower, loan originator, realtor, and underwriter(role eliminated due to funding)

Minneapolis, Mn, Us

• Educated members regarding the need to protect their loved ones financially in the event of death, long-term care needs, or loss of income due to a disability• Provided innovative product portfolios and services, including life and health insurance, annuities, investment products and specialized financial analysis• Developed financial strategies for retirement and estate planning, ensuring their legacy lived beyond their lifetime

Tipton, Pa, Us

• Developed key performance and metrics dashboards with executives and higher management for periodic evaluation of performance by department• Forecasted and tracked marketing and sales trends, analyzing collected data• Coordinated training for employees and developed processes for company-wide Google docs implementation• Utilized agile project management techniques to manage internal employees and external contractors during the design of a custom project management application

Dallas, Tx, Us

• Created training manuals and educational processes for new hires and existing staff and implemented the training• Point of contact for staff when guest and staff issues had to be escalated or addressed and resolved• Developed staff schedule and approved payroll

Masters, Business Administration

Bachelors, Business: Finance And Management