Laura Barrios Email & Phone Number

Evanston, Illinois, United States

Evanston, Illinois

Chicago, Illinois

• Performed dual role as Call Center Rep and Enrollments team member• Entered data and verified account ownership in order to enroll new users in online banking applications • Fielded inbound calls from clients and employees • Ensured clients and employees were properly verified due to confidential nature of calls• Provided troubleshooting services for online banking websites and apps• Answered online inquiries from clients• Assisted with bill payment discrepancies and… Show more • Performed dual role as Call Center Rep and Enrollments team member• Entered data and verified account ownership in order to enroll new users in online banking applications • Fielded inbound calls from clients and employees • Ensured clients and employees were properly verified due to confidential nature of calls• Provided troubleshooting services for online banking websites and apps• Answered online inquiries from clients• Assisted with bill payment discrepancies and account activity inquiries • Transfered callers to appropriate departments/partners when needed• Stayed current on department and company procedures and standards• Completed monthly compliance courses• Planned team and department parties and activities as a member of the Employee Engagement Committee Show less

Chicago, Illinois

• In charge of entering all new client job descriptions in internal database for recruiter use• Point person for priority client job posting projects• Monitored recruitment management system, and acted as intermediary between recruiters and Information team when issues arose• Took notes on supplier conference calls• Assisted Payroll by auditing consultant timesheets• Reviewed consultant status reports, and recorded time-off requests • Assisted with in-house interviews… Show more • In charge of entering all new client job descriptions in internal database for recruiter use• Point person for priority client job posting projects• Monitored recruitment management system, and acted as intermediary between recruiters and Information team when issues arose• Took notes on supplier conference calls• Assisted Payroll by auditing consultant timesheets• Reviewed consultant status reports, and recorded time-off requests • Assisted with in-house interviews • Presented candidates to client job openings• Created and updated training and reference materials • Trained and mentored new Administrative staff• Ensured Administrative staff members were cross-trained and updated on duties and procedures • Confidential document management such as filing and scanning I-9 forms for compliance purposes • Updated and maintained internal databases with candidate and consultant information • Edited and proofread job descriptions, approved, and posted to company website and external job boards• Entered applicable updates to job descriptions in the database• Edited and proofread candidate resumes• Performed candidate reference checks• Backup coverage for front desk and phones• Placed and received orders for office supplies• Sorted and distributed mail and packages • Monitored general email and fax• Handled additional projects/requests, as needed, for the president and senior staff members• Point of contact for office maintenance issues Show less

Chicago, Illinois

Chicago, Il

• Answered incoming phone calls• Scheduled appointments• Checked patients in and out• Created, updated, and filed patient charts• Handled cash, credit card, and check register transactions• Communicated with doctors and technicians to ensure the best possible experience for patients and clients• Made calls and sent emails on behalf of doctors• Maintained cleanliness and order in reception and waiting areas• Opened, closed, and balanced registers daily•… Show more • Answered incoming phone calls• Scheduled appointments• Checked patients in and out• Created, updated, and filed patient charts• Handled cash, credit card, and check register transactions• Communicated with doctors and technicians to ensure the best possible experience for patients and clients• Made calls and sent emails on behalf of doctors• Maintained cleanliness and order in reception and waiting areas• Opened, closed, and balanced registers daily• Assisted hiring manager by reviewing applicant resumes • Trained new hires Show less

Chicago, Il

• Provided excellent Customer Service• Handled inbound and outbound calls, chats, and text messages from diners and restaurants• Contacted diners and restaurants on behalf of one another to make both parties’ experiences as easy as possible• Sent and responded to diner and restaurant emails • Communicated with other departments such as: Account Management, Menus, Sales, and within Customer Service to ensure diner and restaurant issues were resolved in a timely fashion•… Show more • Provided excellent Customer Service• Handled inbound and outbound calls, chats, and text messages from diners and restaurants• Contacted diners and restaurants on behalf of one another to make both parties’ experiences as easy as possible• Sent and responded to diner and restaurant emails • Communicated with other departments such as: Account Management, Menus, Sales, and within Customer Service to ensure diner and restaurant issues were resolved in a timely fashion• Edited and updated restaurant account and menu information• Assisted in the training process by acting as a mentor for new hires Show less

Chicago, Il

• Recruited new hires through Jobvite and different forms of social-networking• Conducted both phone and in- person interviews as the preliminary stage of the hiring process• Took new hires through orientation for the Communications department, giving them a basic overview of how the Call Center operates, explaining their job descriptions and expectations, and leading a tour of the company• Trained new hires on Call Center protocol by thoroughly explaining all call types, teaching… Show more • Recruited new hires through Jobvite and different forms of social-networking• Conducted both phone and in- person interviews as the preliminary stage of the hiring process• Took new hires through orientation for the Communications department, giving them a basic overview of how the Call Center operates, explaining their job descriptions and expectations, and leading a tour of the company• Trained new hires on Call Center protocol by thoroughly explaining all call types, teaching proper call techniques and etiquette, making calls while agents shadowed, performing practice calls with agents, and explaining/demoing phone system• Trained more advanced agents for Virtual Receptionist position by outlining proper call handling and message transcription. Provided coaching and feed back for Virtual Receptionists• Monitored agent calls for qualitative purposes• Monitored inbound and outbound call queues to ensure proper coverage for each call type at all times and re-assigned agents to call types in need of assistance • Made and inbounded phone calls when necessary• Handled escalated calls• Analyzed and ran reports to ensure agents were making required amounts of calls per day and logging forms properly• Provided guidance and coached agents on trouble areas• Kept agents aware of any updates or changes to protocol • Compiled statistics and feedback for agent quarterly reviews• Communicated with attorneys/sponsors daily, via email and phone, in order to update their accounts and instructions, as well as resolve any issues between sponsors and agents• Supported Virtual Receptionist Product Manager by assisting with client account set up and maintenance Show less

Chicago, Il

• Greeted and assisted customers with shopping needs• Advised customers concerning the fits of new and old Gap apparel• Used the previous year’s sales numbers to assess sales goals for the day• Assisted in training new employees concerning floor and cashier duties• Assisted rolling out seasonal product for the Men’s, Women’s, and Kids and Baby’s departments

Education record

High School Diploma

Activities and Societies: National Art Honor Society