Laura Barrios Email & Phone Number

Evanston, Illinois, United States

Evanston, Illinois

Chicago, Illinois

• Performed dual role as Call Center Rep and Enrollments team member
• Entered data and verified account ownership in order to enroll new users in online banking applications
• Fielded inbound calls from clients and employees
• Ensured clients and employees were properly verified due to confidential nature of calls
• Provided troubleshooting services for online banking websites and apps
• Answered online inquiries from clients

Chicago, Illinois

• In charge of entering all new client job descriptions in internal database for recruiter use
• Point person for priority client job posting projects
• Monitored recruitment management system, and acted as intermediary between recruiters and Information team when issues arose
• Took notes on supplier conference calls
• Assisted Payroll by auditing consultant timesheets
• Reviewed consultant status reports, and recorded time-off requests

Chicago, Illinois

Chicago, IL

• Answered incoming phone calls
• Scheduled appointments
• Checked patients in and out
• Created, updated, and filed patient charts
• Handled cash, credit card, and check register transactions
• Communicated with doctors and technicians to ensure the best possible experience for patients and clients

Chicago, IL

• Provided excellent Customer Service
• Handled inbound and outbound calls, chats, and text messages from diners and restaurants
• Contacted diners and restaurants on behalf of one another to make both parties’ experiences as easy as possible
• Sent and responded to diner and restaurant emails
• Communicated with other departments such as: Account Management, Menus, Sales, and within Customer Service to ensure diner and restaurant issues were resolved in a timely fashion
• … Show more

Chicago, IL

• Recruited new hires through Jobvite and different forms of social-networking
• Conducted both phone and in- person interviews as the preliminary stage of the hiring process
• Took new hires through orientation for the Communications department, giving them a basic overview of how the Call Center operates, explaining their job descriptions and expectations, and leading a tour of the company
• Trained new hires on Call Center protocol by thoroughly explaining all call types, teaching… Show more
• Trained new hires on Call Center protocol by thoroughly explaining all call types, teaching proper call techniques and etiquette, making calls while agents shadowed, performing practice calls with agents, and.
• Trained more advanced agents for Virtual Receptionist position by outlining proper call handling and message transcription. Provided coaching and feed back for Virtual Receptionists

Chicago, IL

• Greeted and assisted customers with shopping needs
• Advised customers concerning the fits of new and old Gap apparel
• Used the previous year’s sales numbers to assess sales goals for the day
• Assisted in training new employees concerning floor and cashier duties
• Assisted rolling out seasonal product for the Men’s, Women’s, and Kids and Baby’s departments

Education record

High School Diploma

Activities and Societies: National Art Honor Society