Results oriented director that established entire department including the creation of internal and external workflow process at an International level. Currently managing business relationships with financial partners and clients to ensure merchant success.Qualification Highlights:* 14+ years of managing financial partners and clients * 14+ years of directing the Merchant Services Department * Operations liaison between the merchant processing bank and our 2,000+ clients* 25+ years of customer service experience* 12+ years of leadership and mentoring experience* Saved loss revenue by risk management, health check and analytic merchant account review* Implemented lead referral competitive rate analysis marketing program* Created PCI compliance and renewal process guides based on merchant account type* Excellent strategic thinking and creative problem-solving skills* Strong communication and interpersonal skills