Laura Benny Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Achievements:Successful Implementations: Led multiple HR system implementations, resulting in significant improvements in system efficiency and user satisfaction for clients.Enhanced Onboarding Experience: Developed and launched a new onboarding program that notably reduced new hire ramp-up time, leading to better employee retention and engagement.Client Satisfaction: Recognized for exceptional client service and successful project execution, receiving positive feedback for the impactful improvements made to HR processes.Training Excellence: Delivered numerous training sessions for HR teams, which contributed to a noticeable reduction in system-related issues and enhanced user proficiency.Process Improvements: Identified and implemented process enhancements that improved overall project delivery time and contributed to increased client satisfaction.

Malaysia

Key Achievements:Client Acquisition: Successfully expanded the client portfolio by acquiring and onboarding a diverse range of new clients, significantly increasing market presence and business opportunities.Sales Performance: Consistently surpassed sales targets by leveraging strong sales techniques and closing high-value deals, contributing to overall revenue growth.Revenue Generation: Enhanced revenue streams through effective account management and targeted sales strategies, including successful upselling and cross-selling initiatives within existing accounts.Customer Relationship Management: Strengthened client relationships through proactive engagement and customized solutions, resulting in improved client retention and satisfaction levels.Successful Negotiations: Negotiated and secured key contracts with favorable terms, driving substantial improvements in revenue and profitability.

Malaysia

As the Founder and Clinical Hypnotherapist at The Overhaul Centre, I initiated a pro bono program dedicated to providing mental well-being support to women in shelters. I developed and implemented this initiative to offer essential therapeutic services, including clinical hypnotherapy, addressing trauma, anxiety, and stress.In my role, I provide clinical hypnotherapy sessions to help clients manage psychological challenges and foster personal growth. I work closely with each individual, offering compassionate care and support to aid their journey towards healing and resilience.I also evaluate the effectiveness of the program, assessing its impact and making necessary adjustments to better serve our clients. Additionally, I collaborate with shelters and community organizations to ensure the program reaches those in need and to build partnerships that enhance our mission.Through these efforts, I aim to make a meaningful and positive impact on the lives of women, contributing to their overall well-being and recovery.

Malaysia

Key Achievements:Market Expansion: Drove significant growth by identifying and securing new business opportunities, effectively expanding market presence and establishing new client relationships.Sales Achievement: Consistently exceeded business development goals through strategic planning and execution, leading to the successful closure of high-value deals and partnerships.Revenue Enhancement: Contributed to revenue growth by implementing targeted strategies and leveraging upselling and cross-selling opportunities with existing clients, enhancing overall financial performance.Client Relationship Building: Fostered strong relationships with clients through tailored solutions and strategic support, resulting in increased client retention and higher satisfaction levels.Negotiation Success: Successfully negotiated major contracts and agreements, securing favorable terms that enhanced profitability and supported long-term business objectives.

Malaysia

Achievements:Cultivated Strategic Partnerships: Successfully established and maintained relationships that significantly expanded the business pipeline, leading to a steady flow of prospective partners and customers.Targeted Business Development: Conducted comprehensive research to identify and engage key business prospects, effectively defining and targeting high-value opportunities to drive growth.Customer Collaboration: Engaged with customers to gather valuable feedback, facilitating communication with development teams to enhance and refine content and product offerings.

Kuala Lumpur, Malaysia

Increased Sales Revenue: Successfully drove a significant increase in sales revenue by identifying and capitalizing on new market opportunities and optimizing sales strategies across the region.Expanded Market Reach: Developed and executed targeted sales initiatives that expanded market presence, leading to a substantial growth in the customer base and enhanced brand visibility.Enhanced Sales Team Performance: Implemented training programs and sales tools that improved team productivity and performance, resulting in higher sales conversion rates and achievement of key performance metrics.

Expanded Property Listings: Rapidly grew HomeAway’s database of diverse and unique property listings across Malaysia by educating property owners on the benefits of listing their spaces and guiding them through the listing process, ensuring each listing was complete with high-quality photos, detailed descriptions, and updated calendars.Enhanced Market Reach and Engagement: Identified and engaged with potential hosts offering unique and exciting spaces, effectively converting new and existing leads into active listings. Fostered enthusiasm for HomeAway Asia within local communities, driving increased awareness and participation.Ensured Quality and Performance: Maintained high standards for listing content through rigorous quality checks and approvals. Provided ongoing support to clients, met key performance indicators (KPIs), and offered feedback for continuous improvement of the site.

Petaling Jaya

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning andreviewing compensation actions; enforcing policies and procedures.• Developing customer service procedures, policies and standards organisation as department requires; meeting with other managers to discuss possible improvements to customer service.• Training staff to deliver a high standard of customer service; leading or supervising a team of customer service staff; learning about your organisation's products or services and keeping up to date with changes.• Providing help and advice to customers using organisation's products or services; communicating courteously with customers by telephone, email, chat and face to face; investigating and solvingcustomers' problems, which may be complex or long-standing problems that have been passed onby customer service assistants.• Handling customer complaints or any major incidents; issuing refunds or compensation tocustomers; keeping accurate records of discussions or correspondence with customers.• Analysing statistics or other data to determine the level of customer service organisation is providing.

Petaling Jaya

• Assist customer pertaining enquiries on purchase through telephone, e-mail and chat system. To provide excellent care and to note feedback to improve overall of the brand.• Attend to walk in customers pertaining the purchase, request and complaints. To arrange for delivery or ex-change of goods if deemed.• Upload and monitor tracking numbers to ensure delivery period are consistent and up to par. To ensure all merchants have delivered the said goods within time frame, thereafter arranging for merchant payment.• Maintain and monitor company social media channels. To engage marketing through these channels to announce promotions and marketing campaigns.• Advertise, interview and hire interns so assist with daily operation tasks. To monitor and also assign task. To ensure all department training is covered accordingly.• Organize monthly meeting to ensure each department are aware of changes and updates pertaining the company. To follow up on issues discussed during the meetings.• Advise the IT department to improvise the company's website if necessary. To provide gathered feedback from internal and external sources.

Petaling Jaya

• Assist the General Manager in overlooking the customer service team, in absence of the General Manager, to make decision on matters pertaining to complaints, refunds and disputes.• Assist in interviews and training of new staff on product knowledge.• Ensure staff are updated with internal changes related to customer service.• Handle of the customer support enquiries for iBilik.com, Propwall.com and Carsifu.com byattending to inbound and outbound calls, e-mails and live chats from host, guest,property agents and property developers.• Educate and guide host, guest, property agents & property developers on products and payments. • Ensure payment collection from customers on timely manner.• Ensure Malaysia, Singapore and Philippines daily booking are attended to.• Update content and moderate advertisements posted by users on all three websites and ensurethat advertisements posted are up to company's standards.• Review write-up for pertaining properties and updating blogs when needed to ensure trafficflow maintained.• Increase bookings for Singapore & Philippines by advertising on 3rd parties websites.• Research and assist agents on adding of property tags in website. Ensure all questions are attended to in the website's Q&A section.• To come up with ideas and suggestions on how to improvise websites and ensure the productsare user friendly.