Laura Benny Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY

Achievements:Successful Implementations: Led multiple HR system implementations, resulting in significant improvements in system efficiency and user satisfaction for clients.Enhanced Onboarding Experience: Developed and launched a new onboarding program that notably reduced new hire ramp-up time, leading to better employee retention and engagement.Client.

Malaysia

Key Achievements:Client Acquisition: Successfully expanded the client portfolio by acquiring and onboarding a diverse range of new clients, significantly increasing market presence and business opportunities.Sales Performance: Consistently surpassed sales targets by leveraging strong sales techniques and closing high-value deals, contributing to overall.

Malaysia

As the Founder and Clinical Hypnotherapist at The Overhaul Centre, I initiated a pro bono program dedicated to providing mental well-being support to women in shelters. I developed and implemented this initiative to offer essential therapeutic services, including clinical hypnotherapy, addressing trauma, anxiety, and stress.In my role, I provide clinical.

Malaysia

Key Achievements:Market Expansion: Drove significant growth by identifying and securing new business opportunities, effectively expanding market presence and establishing new client relationships.Sales Achievement: Consistently exceeded business development goals through strategic planning and execution, leading to the successful closure of high-value.

Malaysia

Achievements:Cultivated Strategic Partnerships: Successfully established and maintained relationships that significantly expanded the business pipeline, leading to a steady flow of prospective partners and customers.Targeted Business Development: Conducted comprehensive research to identify and engage key business prospects, effectively defining and.

Kuala Lumpur, Malaysia

Increased Sales Revenue: Successfully drove a significant increase in sales revenue by identifying and capitalizing on new market opportunities and optimizing sales strategies across the region.Expanded Market Reach: Developed and executed targeted sales initiatives that expanded market presence, leading to a substantial growth in the customer base and.

Expanded Property Listings: Rapidly grew HomeAway’s database of diverse and unique property listings across Malaysia by educating property owners on the benefits of listing their spaces and guiding them through the listing process, ensuring each listing was complete with high-quality photos, detailed descriptions, and updated calendars.Enhanced Market.

Petaling Jaya

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning.
• Developing customer service procedures, policies and standards organisation as department requires; meeting with other managers to discuss possible improvements to customer service.
• Training staff to deliver a high standard of customer service; leading or supervising a team of customer service staff; learning about your organisation's products or services and keeping up to date with changes.
• Providing help and advice to customers using organisation's products or services; communicating courteously with customers by telephone, email, chat and face to face; investigating and solvingcustomers' problems, which.
• Handling customer complaints or any major incidents; issuing refunds or compensation tocustomers; keeping accurate records of discussions or correspondence with customers.
• Analysing statistics or other data to determine the level of customer service organisation is providing.

Petaling Jaya

• Assist customer pertaining enquiries on purchase through telephone, e-mail and chat system. To provide excellent care and to note feedback to improve overall of the brand.
• Attend to walk in customers pertaining the purchase, request and complaints. To arrange for delivery or ex-change of goods if deemed.
• Upload and monitor tracking numbers to ensure delivery period are consistent and up to par. To ensure all merchants have delivered the said goods within time frame, thereafter arranging for merchant payment.
• Maintain and monitor company social media channels. To engage marketing through these channels to announce promotions and marketing campaigns.
• Advertise, interview and hire interns so assist with daily operation tasks. To monitor and also assign task. To ensure all department training is covered accordingly.
• Organize monthly meeting to ensure each department are aware of changes and updates pertaining the company. To follow up on issues discussed during the meetings.

Petaling Jaya

• Assist the General Manager in overlooking the customer service team, in absence of the General Manager, to make decision on matters pertaining to complaints, refunds and disputes.
• Assist in interviews and training of new staff on product knowledge.
• Ensure staff are updated with internal changes related to customer service.
• Handle of the customer support enquiries for iBilik.com, Propwall.com and Carsifu.com byattending to inbound and outbound calls, e-mails and live chats from host, guest,property agents and property developers.
• Educate and guide host, guest, property agents & property developers on products and payments.
• Ensure payment collection from customers on timely manner.