Drives user satisfaction with improvements to highly trafficked, internally facing modern SharePoint web portals, tracks and analyzes web metrics, reviews customer feedback, and works with business stakeholders to define requirements, and manage and create web experiences.o Contributes to overall portal roadmap/goals and content strategy for several large internal web portals that receive over 8 million combined views each year; assists in defining site governance policieso Coordinates with editorial, engineering, marketing, product group, and business stakeholder team(s) on various projectso Conducts regular content quality audits; implement and share best practices surrounding content management, SEO, and accessibility considerations o Creates detailed technical and publishing guidance for website content creation and maintenance; ensures website content adheres to editorial style, voice, and visual style guidelineso Oversees content publishing operations of websites; drives digital projects from conception to implementation by creating site plans that map to overall project and stakeholder needso Maintains and develop relationships with stakeholders and partner teams; champions stakeholder communication and collaboration through various channelso Reviews end user feedback to determine needs for new or existing feature enhancementso Analyzes web metrics; perform deep-dive analysis of user behavior; provides ad-hoc reports as needed

o Direct and coordinate web production activities for multiple client accounts. o Advocate client’s needs, wants and pain points internally.o Translate client requests into actionable tasks for various team members.o Assist project management in managing the full life cycle of more than 5 projects simultaneously.o Establish processes with clients for site maintenance and management.o Demonstrate ability to foresee / analyze project risks and help to mitigate subsequent issues. o Complete projects successfully on budget and on schedule with tight time frames- from daily updates to complete website builds and redesigns.o Work collaboratively with project teams to ensure brilliant solutions are presented to clients. o Interface with clients on technical matters and act as subject matter expert. o Oversee the creation of functional specifications, and requirements documentation.o Organize and oversee cross functional activities ensuring that project tasks are completed on schedule. o Schedule and lead various project meetings including status updates, project kickoffs, informational meetings, UX, design/website reviews, etc.o Identify and forecast technical resources for project completion.o Manage day-to-day operational aspects of multiple projects in various stages.o Review deliverables prepared by team before client review.

Responsible for managing multiple projects simultaneously, Tasks included analyzing existing programs/stored procedures, and writing new programs/ stored procedures to meet business goals and legal audit requirements. Worked across multiple departments and interacted with various roles including business analysts, actuaries, systems analysts, and accounting team. Managed the variable annuity admin system’s bi-weekly production release schedules. This included coordinating and executing batch regression testing and working with various departments to analyze results and make go/no-go decisions. Developed a team wiki to facilitate the sharing of knowledge and created entries that covered detailed company processes, customized tools, and training information.