Laura Biclea

Laura Biclea Email and Phone Number

Head of Human Resources at WECare Worldwide | Strategy, HR, Sales & Customer Experience @ WECare Worldwide
tyne and wear, gateshead, united kingdom
Laura Biclea's Location
Dubai, United Arab Emirates, United Arab Emirates
Laura Biclea's Contact Details

Laura Biclea personal email

About Laura Biclea

With a career spanning 15+ years in sales, business development, and customer-focused leadership, I am highly experienced in developing strategies to drive organizational success in both product and complex service industries. My track record includes leading the client management and KYC work-stream for the transfer of a $300 million portfolio while maintaining a 95%+ client satisfaction rate. My colleagues know me as a problem-solver and an empowering leader, while my teams describe me as a mentor who helps them upskill and advance in their careers. As the Commercial Director of Simply Chef LLC, a leading tableware start-up, I currently oversee the company's commercial operations, including customer service, partnerships, and expansion plans. My MBA from Manchester Business School has enabled me to build a vast network in the region and gain a deep understanding of the critical success factors in any business. I excel in multicultural environments,l am fluent in English, Romanian, and Spanish, have basic knowledge of Italian and French, and I am currently studying Arabic in the Emirati dialect. In my free time, I volunteer to mentor individuals and start-ups through organizations such as UN Women, NAMA Women, Injaz, Micro-loan Foundation, and I support women's financial inclusion and animal welfare.I am always open to hearing from peers and potential opportunities and can be reached via LinkedIn, +971566602701 or laura.biclea@gmail.com.

Laura Biclea's Current Company Details
WECare Worldwide

Wecare Worldwide

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Head of Human Resources at WECare Worldwide | Strategy, HR, Sales & Customer Experience
tyne and wear, gateshead, united kingdom
Employees:
5
Laura Biclea Work Experience Details
  • Wecare Worldwide
    Head Of Human Resources
    Wecare Worldwide Aug 2023 - Present
    Sri Lanka
  • Simply Chef
    Commercial Director
    Simply Chef Oct 2021 - Mar 2024
    Dubai, United Arab Emirates
    Simply Chef is a UAE-based e-commerce and retail business that provides high-quality tableware accessories to both individuals and hotels and restaurants in the region. Having mentored Simply Chef in the early stages of their start-up, I have joined to support the expansion in the GCC region. Some of my highlights as part of the Commercial Strategy and execution are: • Achieved significant revenue growth by expanding channels, opening new HoReCa opportunities, and partnering with marketplaces and outlets to increase product visibility resulting in a 30% YOY increase in revenue.• Developed and managed relationships with key partners, such as restaurants, supper clubs, retail outlets, and marketplaces, which resulted in successful local and international partnerships and revenue growth.• Developed and executed a yearly strategic plan, closely monitoring and managing key performance indicators (KPIs) to achieve business goals and meet annual objectives. • Designed and implemented processes, and policies that ensure customer success and revenue growth, while working collaboratively with cross-functional teams, including product, marketing, and operations.
  • Un Women
    Mentor
    Un Women Nov 2021 - Jul 2022
    United Arab Emirates
    UN Women is the United Nations entity dedicated to gender equality and the empowerment of women. A global champion for women and girls, UN Women was established to accelerate progress on meeting their needs worldwide.As part of the mentoring sessions, I support the next generation of female leaders and entrepreneurs achieve their commercial goals.
  • Abu Dhabi Finance
    Head Of Sales Residential Mortgages
    Abu Dhabi Finance May 2017 - Nov 2021
    Abu Dhabi And Dubai
    Abu Dhabi Finance, a Mubadala Company, is UAE's leading financial institution, providing Real Estate Finance for residential and commercial assets. My main responsibilities focus on defining and executing the yearly sales strategy and collaborating with multiple business stakeholders to achieve business targets, reporting directly to the CCO, and providing frequent updates to ExCo. As part of my role, I managed to work on numerous projects in a wide range of areas such as strategy, sales and business development, digitization, learning and development, client contact center, regulatory & compliance. Some of the achievements I'm most proud of are:• Delivered a consistent revenue growth for the department of 5-10% YOY, through effective strategy development, key metrics monitoring, and team management.• Increased Partner engagement by 30% which resulted in 10% revenue increase YOY through the launch of partnership management Programme and revised departmental structure. • Identified business opportunities and improvement areas areas and worked cross-functionally with Marketing, Product, Client Success, and Risk teams on joint initiative to achieve business targets.• Used automations to improve departmental efficiency and client satisfaction such as CRM, Customer Survey tools, digitized trainings.• Developed and implemented successful talent succession initiatives in collaboration with Human Capital, including recruitment, coaching, mentoring, and incentives schemes resulting in increased employee promotion and achievement of departmental KPIs.• Introduced and organised "Sales Away Day" an annual event, aimed at fostering cross-departmental learning, boosting new product development, collaboration, and team upskilling
  • Abu Dhabi Finance
    Senior Advisor - Mortgages
    Abu Dhabi Finance Sep 2014 - May 2017
    United Arab Emirates
    • Managed the client onboarding, effectively and with transparency from lead to contract signature, and managed account through-out lifetime. • Developed and maintained a network of prospects that enabled a strong, consistent pipeline for conversion into sales. • Supported in developing yearly strategy and KPIs for the department and monitored performance to ensure achievement of balance scorecard objectives, by building customer pipeline, building and maintaining positive relationships with partners and clients.• Trained and mentored junior team members on product knowledge to drive revenue growth.
  • Nationwide Middle East Properties Llc
    Sales Manager
    Nationwide Middle East Properties Llc May 2012 - Sep 2014
    Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    Nationwide, Middle East Properties is one of the largest UAE Real Estate companies based in Abu Dhabi. I originally joined as a Property Consultant, and after a year in the company, I was promoted to Sales Manager. • Developed yearly strategy and monitored performance to ensure yearly target achievement, and achieved a double conversion rate and a 50% revenue increase in the first year• Established and maintained strong relationships with external partners to effectively promote company's service offerings and increase market visibility.
  • Dollar Thrifty Automotive Group
    Sales Manager
    Dollar Thrifty Automotive Group May 2009 - Dec 2011
    Bucharest, Romania
    Delivered exceptional service to clients to meet company objectives while generating contracts and administrative papersManaged the day to day operations and teamTrained, evaluated and assisted the team in maximizing salesDeveloped and implemented various procedures Managed location reporting to ensure targets achievement

Laura Biclea Skills

Negotiation Project Planning Customer Service Sales Management Team Leadership Teamwork Real Estate Economics Sales Real Estate Management Market Research Analysis Business Development Team Management Business Planning Marketing Contract Negotiation Investments Analytical Skills Business Strategy Emotional Intelligence Data Analysis Personal Development Strategic Planning Sales Strategy Recruiting Sales And Marketing Personal Branding

Laura Biclea Education Details

Frequently Asked Questions about Laura Biclea

What company does Laura Biclea work for?

Laura Biclea works for Wecare Worldwide

What is Laura Biclea's role at the current company?

Laura Biclea's current role is Head of Human Resources at WECare Worldwide | Strategy, HR, Sales & Customer Experience.

What is Laura Biclea's email address?

Laura Biclea's email address is la****@****ail.com

What schools did Laura Biclea attend?

Laura Biclea attended Alliance Manchester Business School, Academia De Studii Economice Din București.

What skills is Laura Biclea known for?

Laura Biclea has skills like Negotiation, Project Planning, Customer Service, Sales Management, Team Leadership, Teamwork, Real Estate Economics, Sales, Real Estate, Management, Market Research, Analysis.

Who are Laura Biclea's colleagues?

Laura Biclea's colleagues are Katie Knight, Jessica Häyhä, India Everitt, Srilakshan Nagaratnam, Lasitha Gunawardana, Anna Jackson, Kasro Ponnuthurai (He/him).

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